E5-575G-728Q wifi not connect automaticly after sleep mode

chachos
chachos Member Posts: 11

Tinkerer

edited August 2023 in 2019 Archives
Hello, i have an Acer E5-575G-728Q notebook, i bought it two years ago and i have been searching solution for this since then, the problem is that when i begain using the notebook after it was in sleep mode, the wifi doesnt works, doesnt reconnect automaticly and even sometimes i have to reboot the machine to make it works. 
I have tried with the lastest driver downloaded from acer, others drivers downloaded from qualcomm unofficial site, back to the windows driver and it is always the same problem. The network adapter it is a Qualcomm atheros QCA9377, the actual driver it is 12.0.0.725 from 16/9/2018. 
Does anybody had have the same problem ?
Thank you very much.

Best Answer

  • JackE
    JackE ACE Posts: 44,854 Trailblazer
    Answer ✓
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in the left pane. Also settings be in sleep mode, none in hibernate or shutdown. Also click on 'change settings that aren't currently available.' Scroll down and uncheck box for fast startup to disable fast boot. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,854 Trailblazer
    Answer ✓
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in the left pane. Also settings be in sleep mode, none in hibernate or shutdown. Also click on 'change settings that aren't currently available.' Scroll down and uncheck box for fast startup to disable fast boot. Jack E/NJ

    Jack E/NJ

  • chachos
    chachos Member Posts: 11

    Tinkerer

    Thank you, i will check and i tell you later.
  • chachos
    chachos Member Posts: 11

    Tinkerer

    I have tested few times and it is reconnecting now, i will write again if i still have problems. I cant belive it, the first answer solved the problem. Thank you very much JackE !!!
  • chachos
    chachos Member Posts: 11

    Tinkerer

    Hello, it is me again, i have had some problems with my computer and i could not continue this at the right moment. Sorrry to say but the problem still there. After sleep mode in windows 10, the wifi does not reconnects. Even the windows 10 wifi icon at the taskbar does not responses well. it does not works after i restart windows or turn off - on the wifi.
  • JackE
    JackE ACE Posts: 44,854 Trailblazer
    Did you check to see if a Win10 update turned fast startup back on again? Win10 updates can be sneaky. Jack E/NJ

    Jack E/NJ

  • chachos
    chachos Member Posts: 11

    Tinkerer

    No jackE, fast boot it is unchecked.
  • JackE
    JackE ACE Posts: 44,854 Trailblazer
    Open Control Panel. Search 'restore point'. Click 'create a restore point' in the left pane. Click 'system restore' button. Click 'next'. Select an automatic Win10 restore point with a date/time stamp that approximately coincides when you first noticed the sleep mode problem again. Jack E/NJ

    Jack E/NJ

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,305 Trailblazer
    edited June 2019
    I do not know if it will solve your problem, but version 1.27 of firmware uefi, fix something with regard to sleep, see:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • chachos
    chachos Member Posts: 11

    Tinkerer

    edited June 2019
    I have tried this. I think, it could be an issue related between my router, windows 10 and may be the machine. Becausse the network i connect with, it have no problem with android phones, other hp notebook with windows 7. Only this have problems to reconnect after sleep mode. And sometimes even, if i connecto with other network, it works. They have a fairly erratic behavior.
  • What is the version of windows 10? 1803, 1809 or 1903?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • chachos
    chachos Member Posts: 11

    Tinkerer

    edited June 2019
    windows 10 1903, but happend with the previous version too.
    The router is provided by Movistar, ASKEY RTV9015VW model, firmware 
    AR_RTK_V10.1.1m
  • You've already put this option to maximum performance:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • chachos
    chachos Member Posts: 11

    Tinkerer

    Yes i have it like this.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • chachos
    chachos Member Posts: 11

    Tinkerer

    Updated drivers. Checking now. I will tell you how its go as soon as i can.
  • chachos
    chachos Member Posts: 11

    Tinkerer

    I tried it but not, continue with the same problem. I have realice that the wifi icon at the notification bars do not response, if i want to enable or disable, it does not response after many differente tries and even sometimes restart windows.
  • MangeshBorkar
    MangeshBorkar Member Posts: 1 New User
    JackE said:
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in the left pane. Also settings be in sleep mode, none in hibernate or shutdown. Also click on 'change settings that aren't currently available.' Scroll down and uncheck box for fast startup to disable fast boot. Jack E/NJ
    This solution works like a dream. Thank you so much JackE
  • JackE
    JackE ACE Posts: 44,854 Trailblazer
    MangeshBorkar   Congrats on your success. Jack E/NJ

    Jack E/NJ

  • chachos
    chachos Member Posts: 11

    Tinkerer

    I think it is something related to the internet router, but also with Windows 10 and this Machine, i have some Android phones that Also have problema, anyway it is worst un this device. 
  • JackE
    JackE ACE Posts: 44,854 Trailblazer
    chachos>>>I think it is something related to the internet router, >>>

    Turn the router/modem off. Leave it off for about 10 mins. Then turn it back on. Jack E/NJ

    Jack E/NJ