How to disable USB powered on after shut down, on Predator Helios 500 on Win 10?

predatorofman
predatorofman Member Posts: 62 Die Hard WiFi Icon
edited November 2023 in 2020 Archives
Hi to all!

I would like to know how to disable the USB powered on after shut down,on Predator Helios 500 ,on Win 10?

Please tell me.
Thanks in advance.

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    You must go to acer quick access and disable this option:

    Power-off usb charging!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Answer ✓
    You must go to acer quick access and disable this option:

    Power-off usb charging!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Razamax
    Razamax Member Posts: 45 Devotee WiFi Icon

    Did the above advice from @egydiocoelho work for you?

    Because it did not work for me when I tried it two months ago. For me the hard drive connected to that USB port would remain powered on even after turning this function off in Acer quick access and also in BIOS.

    Even unplugging the power cord did not help, just caused the battery to drain from the HDD powered on all the time. In the end I ended up connecting my mouse's wireless receiver to that USB port.
  • @Razamax What is the version the program acer quick access? version 3025?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Razamax
    Razamax Member Posts: 45 Devotee WiFi Icon
    @egydiocoelho, I currently do not have Acer quick access installed on my PC. The last time I had it, it was the version that came installed on the PC. They may have fixed this issue in an update. I will try the new version when I have time.


  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Razamax
    Razamax Member Posts: 45 Devotee WiFi Icon
    Thanks, I will try it
  • Try and post the result!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Razamax
    Razamax Member Posts: 45 Devotee WiFi Icon
    Try and post the result!

    So I downloaded and installed Quick Access. First thing I noticed was that it was the exact same version that came preinstalled on the laptop. The release date is 22/05/2018.

    And as expected it did not turn off power to the USB port, so after switching off the option within Quick Access, I turned off my laptop, the portable hard drive connected to the power sharing port stayed on, while the other two hard drives connected to the other USB 3.0 ports completely powered down.

    I have once again connected my wireless mouse adapter to this port. Hopefully, someone else can replicate this weird behavior, because I do not know what could be causing this option to not work on my Laptop (Predator Helios 500 PH517-51)

    Raza

  • Did you disconnect the notebook from the electrical outlet? When the notebook is plugged in, the usb c or 3.0 port will continue to receive power even though the usb charger power-off function is disabled. This feature is only really disabled when the notebook is turned off and when the notebook is only used through the battery!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    There should be also an option in the bios to enable and disable the usb power on shutdown at least my bios has it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Can you tell the exact model of your @xapim notebook? can you also tell which function in bios disables loading on usbs ports?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    My specs are in my signature and i cant confirm right now but it should be in the bios advanced tab


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Razamax
    Razamax Member Posts: 45 Devotee WiFi Icon
    Did you disconnect the notebook from the electrical outlet? When the notebook is plugged in, the usb c or 3.0 port will continue to receive power even though the usb charger power-off function is disabled. This feature is only really disabled when the notebook is turned off and when the notebook is only used through the battery!

    No I did not unplug the laptop from outlet. I was hoping for an option that would disable the USB port powershare function while the laptop is plugged in. I typically shutdown my laptop at night and I do not want my portable hard drive to remain on all night. Most other laptops that I have used have an option in their BIOS to permanently disable the USB powershare. I guess this Acer Helios 500 does not have that option it its BIOS.


    xapim said:
    There should be also an option in the bios to enable and disable the usb power on shutdown at least my bios has it

    I thought there was an option in the BIOS as well, but I probably confused it with an older Dell laptop that I have in the house. I checked the BIOS of this Helios 500 and there is no option in there to disable USB powershare function. So basically, I cannot connect any USB powered device to this particular USB port of my laptop, as that device will stay on all the time.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2019
    I remember to see that option when i first got it not sure if when i updated the bios to 1.20 the option still remains i will that confirm when i get home


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • I think you did not understand my question @Razamax! This function is only disabled when the notebook is disconnected from the power source, ie the USB port charge is only completely disabled when you use the notebook on the battery. If you have a notebook connected to an electrical outlet, this feature is not turned off completely!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Razamax
    Razamax Member Posts: 45 Devotee WiFi Icon
    I think you did not understand my question @Razamax! This function is only disabled when the notebook is disconnected from the power source, ie the USB port charge is only completely disabled when you use the notebook on the battery. If you have a notebook connected to an electrical outlet, this feature is not turned off completely!

    No I understood your point and the option does work when the laptop is not plugged in to an outlet and you shut the laptop down. But I do not typically unplug my laptop at night. I just turn it off. So I was looking for an option that would disable the USB power share when the laptop is plugged in but shut down. Most other laptops have this option in the BIOS but Helios 500 does not.
  • Right! Let me explain myself better:
    a) When you unplug the power adapter and use the notebook only in the battery, if the power-off usb charger function is enabled, the notebook will provide charging to other devices when shutdown. If the option is power-off usb charger is disabled and you are using the notebook only on the battery and the power adapter is disconnected from the notebook, the notebook will not charge the devices when it is off.
    b) If you turn off the notebook, but leave the power adapter connected to the notebook and also the power outlet, even if the power-off usb charger function is disabled, the notebook will continue to charge the devices, as the power-off usb charger function it will only be permanently disabled when you are using the notebook only on the battery!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • CrackMyRack
    CrackMyRack Member Posts: 1 New User
    Right! Let me explain myself better:
    a) When you unplug the power adapter and use the notebook only in the battery, if the power-off usb charger function is enabled, the notebook will provide charging to other devices when shutdown. If the option is power-off usb charger is disabled and you are using the notebook only on the battery and the power adapter is disconnected from the notebook, the notebook will not charge the devices when it is off.
    b) If you turn off the notebook, but leave the power adapter connected to the notebook and also the power outlet, even if the power-off usb charger function is disabled, the notebook will continue to charge the devices, as the power-off usb charger function it will only be permanently disabled when you are using the notebook only on the battery!
    Dude. He understands. Why do you have to keep explaining the same thing? It seems as though you are the one that doesn't understand a simple paragraph. Read what he writes. He wants to be able to do it WITHOUT pulling the AC cable out of the wall socket. He says it WORKS when he PULLS it out but he wants to do it WITHOUT pulling the cord. How can that be so hard for you to understand?

    It's a basic feature on all laptops. I own the Predator Triton 500 and I'm not able to do it either. It's ridiculous.
  • @CrackMyRack Yes, I understood everything he meant perfectly. However, it is a feature that I believe can only be done with an unlocked bios. There is no feature in acer quick access that allows you to disable charging via the USB 3.0 port when the notebook is connected to the power adapter.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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