My Acer A500 FROZEN in boot, with Acer logo displayed.

Shahn2019
Shahn2019 Member Posts: 1 New User
edited March 18 in 2019 Archives
My Acer A500 FROZEN in boot, with Acer logo displayed. It is not rebooting. 

Answers

  • billsey
    billsey ACE Posts: 31,663 Trailblazer
    Usually that points to a corrupted OS. You can try a reset to see if it's the configuration that's at fault or the base OS:

    Try a factory data reset

    Warning, this will erase all of your personal information, all stored contacts and any programs you have installed on your tablet.

    1. Power off the tablet.
    2. Press and hold the Volume up button.
    3. With the Volume up button held, press and hold the Power button for 3 seconds then release it. Continue holding the Volume up button.
    4. Once the tablet vibrates, switch the touch screen lock switch on and off repeatedly while still holding the Volume up button.
    5. Release the Volume up button and stop switching the touch screen lock switch once the "Erasing Userdata..." message appears in the upper left corner of the screen.
    6. Once the factory reset has been completed your tablet will load to the welcome screen.
    7. Your factory data reset is complete. Now follow the onscreen steps to setup your tablet.

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