Why does my Predator G9-793 freezes and glitches sound while playing games then restarts?

I've been having this issue for some weeks now. Every time I'm playing the laptop works for 20 minutes approx. then randomly freezes and the sound loops as a glitch and stays there until a hard reset or it will turn off then takes some time to turn on again. The problem doesn't present when I have the laptop unplugged from the AC Adapter but I'd have to use lower graphics quality to do so.

I've been reading online and doing things trying to fix this but nothing has helped so far.

I've tried updating the graphics card's drivers, updating BIOS, changing power profiles and power settings, changing Nvidia settings, uninstalling the Nvidia Experience App and using discrete graphics mode so far.

I appreciate any help. Thanks

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Commodore_1995#

Hello! Have you checked the temperatures through the predator sense and hwmonitor? The notebook only reaches its maximum performance when connected to the power adapter! Have you tried on another electrical outlet? Is your electrical outlet grounded?

andresacross

egydiocoelho said:

Hello! Have you checked the temperatures through the predator sense and hwmonitor? The notebook only reaches its maximum performance when connected to the power adapter! Have you tried on another electrical outlet? Is your electrical outlet grounded?

This is how it looks when I'm playing, I waited a little bit till I heard the fans speeding up a little bit to make the screenshot.

I also tried a different power outlet. I've had this laptop for almost a year now with the same outlet and it's the first time this is happening.

Thanks!

Commodore_1995#

Is any error code displayed when the notebook freezes?

xapim

Check windows event viewer (windows logs) for system and apps errors

andresacross

egydiocoelho said:

Is any error code displayed when the notebook freezes?

No it doesn't show any error, I had once a windows blue screen with the message:
but it only happened once.

andresacross

xapim said:

Check windows event viewer (windows logs) for system and apps errors

I get a couple of repetitive errors:

Log Name: System

Source: Microsoft-Windows-DistributedCOM

Date: 1/23/2019 7:47:22 PM

Event ID: 10016

Task Category: None

Level: Error

Keywords: Classic

User: LAPTOP-I8A6Q48D\across

Computer: LAPTOP-I8A6Q48D

Description:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{D63B10C5-BB46-4990-A94F-E40B9D520160}

and APPID

{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

to the user LAPTOP-I8A6Q48D\across SID (S-1-5-21-2075374088-581802267-2346223079-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Log Name: System

Source: Microsoft-Windows-Kernel-Power

Date: 1/21/2019 7:58:19 PM

Event ID: 41

Task Category: (63)

Level: Critical

Keywords: (70368744177664),(2)

User: SYSTEM

Computer: LAPTOP-I8A6Q48D

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Commodore_1995#

Please see this link: https://neosmart.net/wiki/irql-not-less-or-equal/

Now I suggest you download the free driverbooster or driverpack version to update your notebook drivers. Then back up your files and upgrade your operating system!

Commodore_1995#

You can also go to www.intel.com and www.nvidia.com to download the latest drivers!

xapim

@andresacross thats is a driver issue get nirsoft bluescreenviewer and open the bsod to check in which driver is the issue uninstall it and reinstall it

fejerm

Uninstall the driver using DDU.
Newer Nvidia drivers might have issues like the one you described.
I recommend using Acer made drivers.

The latest driver is 388.93 available at the Helios 500 driver page.
Conpared to latest Nvidia drivets it gives better 3DMark score and smoother frames when I play with my G5-793.

andresacross

fejerm said:

Uninstall the driver using DDU.
Newer Nvidia drivers might have issues like the one you described.
I recommend using Acer made drivers.

The latest driver is 388.93 available at the Helios 500 driver page.
Conpared to latest Nvidia drivets it gives better 3DMark score and smoother frames when I play with my G5-793.

This did the trick for some time, some hours I should say. It keeps happening. I took it for a full diagnosis and according to them everything it's fine, except is not .

Commodore_1995#

Nvidia has released the 418.91 driver here: https://www.geforce.com/drivers

Intel has also released new drivers here: https://www.intel.com/content/www/us/en/support/detect.html

andresacross

Now It's not even freezing, It shuts down

ven98

Have you done any type of undervolting on the CPU?

andresacross

ven98 said:

Have you done any type of undervolting on the CPU?

I don’t even know what that is hehe.

Commodore_1995#

@andressacross! This power interrupt button may not be pressed properly and will eventually cause random resets and shutdowns:

Just tighten the screws of the lower case a bit more and check if it solves the problem!

andresacross

egydiocoelho said:

@andressacross! This power interrupt button may not be pressed properly and will eventually cause random resets and shutdowns:

Just tighten the screws of the lower case a bit more and check if it solves the problem!

I tried this too, but no luck. I'm so frustrated with this computer right now. It works perfectly for everything except for gaming which is the main purpose of it hehe.

xapim

Perform a acer factory reset to fresh install windows but backup everything you might need first after press alt+F10 on boot

Commodore_1995#

OK! Uninstall and delete the AC adapter and battery drivers in the device manager and restart the notebook!
Resultado de imagem para desinstalar driver da bateria no gerenciador de dispositivos