Why does my Predator G9-793 freezes and glitches sound while playing games then restarts?

andresacross
andresacross Member Posts: 13

Tinkerer

edited October 2023 in Predator Laptops
I've been having this issue for some weeks now. Every time I'm playing the laptop works for 20 minutes approx. then randomly freezes and the sound loops as a glitch and stays there until a hard reset or it will turn off then takes some time to turn on again. The problem doesn't present when I have the laptop unplugged from the AC Adapter but I'd have to use lower graphics quality to do so.

I've been reading online and doing things trying to fix this but nothing has helped so far.

I've tried updating the graphics card's drivers, updating BIOS, changing power profiles and power settings, changing Nvidia settings, uninstalling the Nvidia Experience App and using discrete graphics mode so far.

I appreciate any help. Thanks



«1

Answers

  • Hello! Have you checked the temperatures through the predator sense and hwmonitor? The notebook only reaches its maximum performance when connected to the power adapter! Have you tried on another electrical outlet? Is your electrical outlet grounded?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • andresacross
    andresacross Member Posts: 13

    Tinkerer


    Hello! Have you checked the temperatures through the predator sense and hwmonitor? The notebook only reaches its maximum performance when connected to the power adapter! Have you tried on another electrical outlet? Is your electrical outlet grounded?
    This is how it looks when I'm playing, I waited a little bit till I heard the fans speeding up a little bit to make the screenshot. 

    I also tried a different power outlet. I've had this laptop for almost a year now with the same outlet and it's the first time this is happening.

    Thanks!
  • Is any error code displayed when the notebook freezes?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited January 2019
    Check windows event viewer (windows logs) for system and apps errors


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • andresacross
    andresacross Member Posts: 13

    Tinkerer

    Is any error code displayed when the notebook freezes?
    No it doesn't show any error, I had once a windows blue screen with the message: 
    but it only happened once.

  • andresacross
    andresacross Member Posts: 13

    Tinkerer

    xapim said:
    Check windows event viewer (windows logs) for system and apps errors
    I get a couple of repetitive errors:

    Log Name:      System
    Source:        Microsoft-Windows-DistributedCOM
    Date:          1/23/2019 7:47:22 PM
    Event ID:      10016
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          LAPTOP-I8A6Q48D\across
    Computer:      LAPTOP-I8A6Q48D
    Description:
    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
    {D63B10C5-BB46-4990-A94F-E40B9D520160}
     and APPID 
    {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
     to the user LAPTOP-I8A6Q48D\across SID (S-1-5-21-2075374088-581802267-2346223079-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          1/21/2019 7:58:19 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (70368744177664),(2)
    User:          SYSTEM
    Computer:      LAPTOP-I8A6Q48D
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

  • Now I suggest you download the free driverbooster or driverpack version to update your notebook drivers. Then back up your files and upgrade your operating system!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • You can also go to www.intel.com and www.nvidia.com to download the latest drivers!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited January 2019
    @andresacross thats is a driver issue get nirsoft bluescreenviewer and open the bsod to check in which driver is the issue uninstall it and reinstall it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • fejerm
    fejerm Member Posts: 97 Fixer WiFi Icon
    Uninstall the driver using DDU.
    Newer Nvidia drivers might have issues like the one you described.
    I recommend using Acer made drivers.

    The latest driver is 388.93 available at the Helios 500 driver page.
    Conpared to latest Nvidia drivets it gives better 3DMark score and smoother frames when I play with my G5-793.
  • andresacross
    andresacross Member Posts: 13

    Tinkerer

    fejerm said:
    Uninstall the driver using DDU.
    Newer Nvidia drivers might have issues like the one you described.
    I recommend using Acer made drivers.

    The latest driver is 388.93 available at the Helios 500 driver page.
    Conpared to latest Nvidia drivets it gives better 3DMark score and smoother frames when I play with my G5-793.
    This did the trick for some time, some hours I should say. It keeps happening. I took it for a full diagnosis and according to them everything it's fine, except is not .
  • Nvidia has released the 418.91 driver here: https://www.geforce.com/drivers
    Intel has also released new drivers here: https://www.intel.com/content/www/us/en/support/detect.html
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andresacross
    andresacross Member Posts: 13

    Tinkerer

    Now It's not even freezing, It shuts down :(
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited February 2019
    Have you done any type of undervolting on the CPU?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • andresacross
    andresacross Member Posts: 13

    Tinkerer

    ven98 said:
    Have you done any type of undervolting on the CPU?

    I don’t even know what that is hehe. 
  • @andressacross! This power interrupt button may not be pressed properly and will eventually cause random resets and shutdowns:

    Just tighten the screws of the lower case a bit more and check if it solves the problem!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • andresacross
    andresacross Member Posts: 13

    Tinkerer

    @andressacross! This power interrupt button may not be pressed properly and will eventually cause random resets and shutdowns:

    Just tighten the screws of the lower case a bit more and check if it solves the problem!
    I tried this too, but no luck. I'm so frustrated with this computer right now. It works perfectly for everything except for gaming which is the main purpose of it hehe.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited February 2019
    Perform a acer factory reset to fresh install windows but backup everything you might need first after press alt+F10 on boot


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • OK! Uninstall and delete the AC adapter and battery drivers in the device manager and restart the notebook!
    Resultado de imagem para desinstalar driver da bateria no gerenciador de dispositivos
    Try again.
    Then update the drivers with this program: https://drp.su/en
    Update the nvidia and intel drivers here: www.intel.com and www.nvidia.com and post the result!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Have you updated your BIOs?
    I have an issue with my Predator 17 where it would black screen after a short period of time, updating the BIOs fixed it.
    - Hotel Hero
This discussion has been closed.