Photoshop Problem in ACER NITRO RYZEN 5

rajchhetri25
rajchhetri25 Member Posts: 6

Tinkerer
edited November 2023 in 2019 Archives
Hi, guys, I face a problem when I open a new project or an old project in my laptop, I attach a photo with this


Answers

  • B4ttleSky
    B4ttleSky Member Posts: 136 Skilled Fixer WiFi Icon
    rajchhetri25 said:
    Hi, guys, I face a problem when I open a new project or an old project in my laptop, I attach a photo with this


    same happening with me
  • Anbarasen
    Anbarasen Member Posts: 1 New User
    Im also facing same problem 
  • Arshak
    Arshak Member Posts: 3 New User
    How to fix it. Please help. I am having the same problem too. 
  • zeckrev
    zeckrev Member Posts: 1 New User
    edited February 2019
    you just have to update all of your drivers and this will be fixed
  • AMDKilla
    AMDKilla Member Posts: 57 Devotee WiFi Icon
    If updating your drivers like the above suggestion doesn't work, you can try turning off hardware acceleration.
  • sowmi
    sowmi Member Posts: 1 New User
    Im also facing same problem, How to fix it.




  • MountainDrew
    MountainDrew Member Posts: 3 New User
    Also facing the same problem
  • Peculiar
    Peculiar Member Posts: 2 New User
    Same here. We just bought this Acer Nitro 5 Ryzen 5 last month. Please help. I need Photoshop for my work. :s
  • Peculiar
    Peculiar Member Posts: 2 New User
    Hi everybody, I have found the solution to our common dilemma.
    Apparently, there are two options that really really works, straight up.

    1st (if you're computer savvy, I recommend you to do this)
    -update your graphics driver (rx560x) and "kaching.." it will immediately work wonder for you. Based on my research.

    2nd (if you're not computer savvy, like me.I recommend you to do this) This is the one I did and did work for me.
    1.Start Photoshop
    2. Select Edit / Preferences / Performance
    3. UNCHECK 'Use Graphics Processor'
    4. Quit and restart  Photoshop

    I hope it can help. Thank you. :)B)


  • leid3r
    leid3r Member Posts: 1 New User
    Update drivers! 


    i worked, i hope it helps. :)
  • MountainDrew
    MountainDrew Member Posts: 3 New User
    Hi! I solved the issue by Turning OFF the "Use Graphics Processor"
  • MountainDrew
    MountainDrew Member Posts: 3 New User
    Hey guys I found the best solution for this, since it also affects other programs that deal with GPU.
    Download the latest drivers for your Radeon RX 560 here - https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-560 and it should work like 100% for you.
    MountainDrew said:
    Hi! I solved the issue by Turning OFF the "Use Graphics Processor"


  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Agreed but this is the direct download link
    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-8-1

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Sahildalvi
    Sahildalvi Member Posts: 1 New User
    Peculiar said:
    Hi everybody, I have found the solution to our common dilemma.
    Apparently, there are two options that really really works, straight up.

    1st (if you're computer savvy, I recommend you to do this)
    -update your graphics driver (rx560x) and "kaching.." it will immediately work wonder for you. Based on my research.

    2nd (if you're not computer savvy, like me.I recommend you to do this) This is the one I did and did work for me.
    1.Start Photoshop
    2. Select Edit / Preferences / Performance
    3. UNCHECK 'Use Graphics Processor'
    4. Quit and restart  Photoshop

    I hope it can help. Thank you. :)B)


    Still it doesn't work unchecked use graphic processor and drivers updated


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