Charger Question

mikegibb
mikegibb Member Posts: 3 New User
edited August 2023 in 2019 Archives
I have two identical Acer E15 laptops. But only one of the two chargers is working. One charger will work on both laptops. But the other charger will not work on either laptop. The laptops are about a year old. What can I do?

Answers

  • What is the model of both notebooks? Example v3-571-6682!Sometimes equivalent models may have power adapters with different characteristics. For example:a) My v3-571 model has a 65w charger;b) The v3-571g model, because it has a dedicated nvidia video card, has a 90w power adapter!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • mikegibb
    mikegibb Member Posts: 3 New User
    Both are e5-575-33bm. Like I mentioned, one charger will work on either machine. The other charger doesn't work on either machine. Thanks for the quick reply. 
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited January 2019
    If one charger works on both machines and the other works on none, that means the charger is broken. Depending on what component in the charger has died, it might cost cheaper or more expensive than simply buying a new charger. Usually, chargers are not made to be opened, so I don't think you can do anything about the broken charger.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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  • If both notebooks are identical, then there will be no problem in using the same power adapter in both!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mikegibb
    mikegibb Member Posts: 3 New User
    That is correct - one charger will charge both machines. But it can be inconvenient at times, like, for example, when both machines need to be charged at the same time. If there is a problem with one of the chargers, I'd like to get it fixed or get a new one. 

  • Just see the model that is described in the power adapter and buy another identical one! Is your notebook that showed the defect still within the warranty period?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)