Help!! Won't stop updating!!!

baileymermaid95
baileymermaid95 Member Posts: 1 New User
edited August 2023 in 2019 Archives
My laptop has been stuck on the update screen for the past four days. It says 100% complete, but keeps spinning it's little loading circle and not doing anything. I forced the laptop to hard shut off. No change. Once it rebooted, it was the same screen. I hard shut it off again and reset the internal battery as well. Nothing. I work from my laptop and have been unable to get anything done for four days because of this!!!! How do I get it to stop updating? Any help would be appreciated at this point.


Answers

  • JackE
    JackE ACE Posts: 44,844 Trailblazer
    Press and hold the power button for at least 5 seconds till the machine completely shuts off. Then turn it back on and immediately press and hold the ALT key while tapping the F10 key till a recovery screen appears as in the video below. Try to refresh the machine to a near factory state while saving your personal files. Jack E/NJ

    https://www.youtube.com/watch?v=cpzLJRAZldA



    Jack E/NJ