Maybe Acer needs to update the FALSE specs.

RussMaf
RussMaf Member Posts: 1 New User
edited February 2024 in 2019 Archives
Just before Black Friday I purchased an Acer ET322QU that showed these specs.

Video Maximum Resolution 2560 x 1440

Standard Refresh Rate 75 Hz

Color Supported 1.07 Billion Colors

Dynamic Contrast Ratio 100,000,000:1

Brightness 250 Nit

Native Contrast Ratio 1,200:1

Color Gamut 88% NTSC


Yet when I get home the first thing I did was check the 75HZ and well I get major Frame skipping. So after replacing the Panel at Micro Center, new one still frame skipping. Then sending it in twice for repair. I was finally told that this refresh rate was only available through Freesync. EXCUSE ME, Why couldnt anyone mention this to me the first time I called before replacing the monitor at Micro Center. If that was explained to me or just shown on the Spec sheet I would have moved on from this monitor and bought something that suited my needs much better. Now it is the middle of January nearly two months after the monitor was purchased so I now have no way of returning to the retailer and the Manufacturer will not issue a refund or allow any sort of refund for misrepresenting their product and even acknowledging that the frame rate should be correct. Ignorance has now put a monitor of specs that I did not want on my desk without any chance of refund. This company needs to change their advertising and train their reps and technicians to be able to produce proper results and not kill off their customers time money and efforts.

Answers

  • tobimaru
    tobimaru Member Posts: 315 Skilled Practitioner WiFi Icon
    RussMaf said:

    Ignorance has now put a monitor of specs that I did not want on my desk without any chance of refund.

    Oh, the irony! I have been there and hate buyers remorse. I have a monitor that behaved in the same way until I implemented a custom resolution via the nVidia Control Panel and manually selected 75Hz refresh rate. Still, on HDMI and not DisplayPort, I cannot use the advantage of FreeSync and experience some screen tearing. I'm about to buy an HDMI > DP powered adapter to hopefully remedy this.

    When I Google your monitor model, all ads are listing in the title "FreeSync 75Hz" which is an accurate description of the products capabilities. One thing to take from this is the monitors highest refresh rate is almost always going to coincide with it's sync capabilities. Meaning, you won't get your top refresh rate at lower resolutions or without the sync feature enabled. This is common across most monitors with G-Sync and FreeSync. My Acer GF246 is exactly as such, and runs at 60Hz without a custom resolution on HDMI or a DisplayPort connection. Try adding a custom resolution.