My laptop won't turn on! Predator Helios 300

TillzDeath
TillzDeath Member Posts: 4 New User
edited November 2023 in 2019 Archives
Hello everyone. I have Acer Predator Helios 300. Last thing I did is updating GeForce drivers and ran a game. As the game started my laptop suddenly shut down. When I click power button it won't boot up. When I connect it to a power source the power led don't turn on. I tried to do a battery reset but it didn't work. I don't know what happened but I'm sure that I did nothing wrong and the laptop is only two months old. Man I don't even use the laptop too much only one hour a day. Please help me!

Answers

  • What is the exact model of your notebook? Have you tried doing a battery reset like this?
    https://www.youtube.com/watch?v=NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TillzDeath
    TillzDeath Member Posts: 4 New User
    What is the exact model of your notebook? Have you tried doing a battery reset like this?
    https://www.youtube.com/watch?v=NfhgnxUJoZo
    It's N17C1 and yes I tried to do a battery reset but it didn't help.
  • What is the exact model? Example an515-51!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TillzDeath
    TillzDeath Member Posts: 4 New User
    What is the exact model? Example an515-51!
    Oh sorry! It's G3-571.
  • See if this button is pressed down:

    Put some layers of electrical tape so it is best pressed and tested!
    Also test reset the battery with the tip I posted above!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TillzDeath
    TillzDeath Member Posts: 4 New User
    See if this button is pressed down:

    Put some layers of electrical tape so it is best pressed and tested!
    Also test reset the battery with the tip I posted above!
    Sorry I didn't understand what do I have to do exactly. So I need to push it once and then try to power on the system or keep it pushed while powering on the system or what exactly.
  • Put some layers of electrical tape on this button to make it better pressed:

    After test the computer!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • GMarinov
    GMarinov Member Posts: 5

    Tinkerer

    I had exactly the same issue - turned out my motherboard burned... Give it to diagnostics.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    If you can't hear anything at all and no signs of life i would contact either the shop where you bought it first for warranty repair/replacement or acer itself


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/