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My ACER Swift 3 SF314-54G randomly got bluescreen

dwkdrmdwkdrm Posts: 8Member New User
hello, in this month my laptop recently get bsod Driver power state failure and driver dxgkrnl, I don't know which software or hardware that cause my laptop got bsod
*Recently I update my windows 10 to 1809 version, upgrade ram from 4gb to 8gb, update BIOS to 1.09 version and update some driver
my laptop spec : 
Acer Swift 3 SF314-54G (acer Day edition)
core i3-7020u
GeForce mx150
ram 4gb+4gb

note : I can play game and doesn't get any BSOD but when sometimes I open spotify, GPUz and other software, I got the BSOD and when I uninstall NVIDIA driver, I don't get any BSOD

FAQ & Answers

  • OK! Try uninstalling the video drivers in the device manager and restart the notebook:

    If the problem still remains, make sure that updating the drivers with the free version of the driverbooster solves the problem: https://www.iobit.com/en/driver-booster.php#
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar!
    Se você gostou da minha resposta, marque como solução clicando em promover!  
     
    For users of the English, Spanish, French and German community, I will be using google translator! :)
  • dwkdrmdwkdrm Posts: 8Member New User
    already try it (reinstall both driver nvidia and intel hd) but the BSOD still happen :(
  • Have you tried updating windows through windows update and drivers with driverbooster?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar!
    Se você gostou da minha resposta, marque como solução clicando em promover!  
     
    For users of the English, Spanish, French and German community, I will be using google translator! :)
  • dwkdrmdwkdrm Posts: 8Member New User
    only via windows update and device manager
  • dwkdrmdwkdrm Posts: 8Member New User
    Crash Dump Analysis

    Crash dumps are enabled on your computer.

    Crash dump directories:
    C:\WINDOWS
    C:\WINDOWS\Minidump

    On Thu 17/01/2019 22:47:40 your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\011719-37296-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x1B1B40)
    Bugcheck code: 0x9F (0x3, 0xFFFFC68612D74550, 0xFFFF9684AB22F7D0, 0xFFFFC686189079A0)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
    This is likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Thu 17/01/2019 22:47:40 your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\MEMORY.DMP
    This was probably caused by the following module: ntkrnlmp.exe (nt!ObIsKernelHandle+0x9A6)
    Bugcheck code: 0x9F (0x3, 0xFFFFC68612D74550, 0xFFFF9684AB22F7D0, 0xFFFFC686189079A0)
    Error: DRIVER_POWER_STATE_FAILURE
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
    This is likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Thu 17/01/2019 21:54:28 your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\011719-45828-01.dmp
    This was probably caused by the following module: watchdog.sys (watchdog+0x40DB)
    Bugcheck code: 0x113 (0x19, 0x2, 0x10DE, 0x1D10)
    Error: VIDEO_DXGKRNL_FATAL_ERROR
    file path: C:\WINDOWS\system32\drivers\watchdog.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Watchdog Driver
    Bug check description: This indicates that the dxg kernel has detected a violation.
    The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.





  • Ok! Do a disk cleanup as an administrator and update the drivers with the driverbooster: https://www.iobit.com/en/driver-booster.php#

    Then try upgrading directly to windows 1809: https://go.microsoft.com/fwlink/?LinkID=799445
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar!
    Se você gostou da minha resposta, marque como solução clicando em promover!  
     
    For users of the English, Spanish, French and German community, I will be using google translator! :)
  • Another question: Has this problem occurred soon after upgrading from ram? What is the specification of the new ram memory?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar!
    Se você gostou da minha resposta, marque como solução clicando em promover!  
     
    For users of the English, Spanish, French and German community, I will be using google translator! :)
  • dwkdrmdwkdrm Posts: 8Member New User
    edited January 21
    this BSOD happen after 
    1. Upgarde Ram (first 2 month after upgrade RAM, my laptop doesn't get BSOD)
    2. Update to 1809
    3. update BIOS

    I don't know which one that make my laptop got BSOD

  • dwkdrmdwkdrm Posts: 8Member New User
    I already doing memtest but nothing happened
  • OK! I suggest you try updating the drivers with the free driverbooster version: https://www.iobit.com/en/driver-booster.php#
    If the problem still remains, I suggest you try reinstalling the factory operating system like this:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar!
    Se você gostou da minha resposta, marque como solução clicando em promover!  
     
    For users of the English, Spanish, French and German community, I will be using google translator! :)
  • netizennetizen Posts: 11Member

    Tinkerer

    dwkdrm said:
    hello, in this month my laptop recently get bsod Driver power state failure and driver dxgkrnl, I don't know which software or hardware that cause my laptop got bsod
    *Recently I update my windows 10 to 1809 version, upgrade ram from 4gb to 8gb, update BIOS to 1.09 version and update some driver
    my laptop spec : 
    Acer Swift 3 SF314-54G (acer Day edition)
    core i3-7020u
    GeForce mx150
    ram 4gb+4gb

    note : I can play game and doesn't get any BSOD but when sometimes I open spotify, GPUz and other software, I got the BSOD and when I uninstall NVIDIA driver, I don't get any BSOD
    did you solve it yet?, i have the same problem, and i guess its because the windows update, the problem occur after i updated to ver 1809, i can run games but for programs such as adobe premiere and after effect, i randomly get bsod, in some case while playing youtube on chrome(yea, i use nvidia for chrome) bsod occur, maybe ill try to roll back to april update, please let me know if you solve the problem, thank you in advance.
    note : i have exactly the same laptop as yours and 2x4gb ram
  • netizennetizen Posts: 11Member

    Tinkerer

    edited February 8
    netizen said:
    dwkdrm said:
    hello, in this month my laptop recently get bsod Driver power state failure and driver dxgkrnl, I don't know which software or hardware that cause my laptop got bsod
    *Recently I update my windows 10 to 1809 version, upgrade ram from 4gb to 8gb, update BIOS to 1.09 version and update some driver
    my laptop spec : 
    Acer Swift 3 SF314-54G (acer Day edition)
    core i3-7020u
    GeForce mx150
    ram 4gb+4gb

    note : I can play game and doesn't get any BSOD but when sometimes I open spotify, GPUz and other software, I got the BSOD and when I uninstall NVIDIA driver, I don't get any BSOD
    did you solve it yet?, i have the same problem, and i guess its because the windows update, the problem occur after i updated to ver 1809, i can run games but for programs such as adobe premiere and after effect, i randomly get bsod, in some case while playing youtube on chrome(yea, i use nvidia for chrome) bsod occur, maybe ill try to roll back to april update, please let me know if you solve the problem, thank you in advance.
    note : i have exactly the same laptop as yours and 2x4gb ram
    for side note, what i have tried:
    1. Reinstall nVidia driver,
    2. Reinstall windows to ver 1809,
    3. memtest, hdd test, and more

    bsod still occurs.. -__-
    later date ill try to roll back to april update, since this ver works well with this machine.
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