Acer Predator Helios 300 backlight turning off after a few seconds (never happened before)

Umz
Umz Member Posts: 2 New User
edited November 2023 in 2019 Archives
I bought this laptop 2 months ago and I use it plugged in, the backlight always stays infinitely on. However after an update was installed today I restarted my computer and just started having this problem. I need help getting it back to its old state where the keyboard backlight would stay on indefinitely. Model Predator PH 315-51.

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  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    Answer ✓
    1.22 bios bug. nothing you can do except go back to previous 1.19 bios.
    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Answer ✓
    Hi all,

    I have been informed that the backlight functionality for On Battery Power or AC Adapter Power has been change to do the same (always turn off 30 seconds after the last key stroke), i understand that their's been reports and comments in the community that you're not happy with this update and therefore we are forwarding this message to our design/engineering team for feedback.

    Update it article: https://us.answers.acer.com/app/answers/detail/a_id/34903

    Note: This thread will be now closed and this marked as the official solution.

    Sorry for any inconvenience this may have cause,
    Acer-Manny 
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