Hello to everyone,
I am from Bulgaria and in October 2018 I purchased a Acer Predator Helios. At the beginning of January 2019, without any notice the laptop refused to be turned on, it did not react when connected to its charger. I would like to point out that the computer is stationary on a desk and connected to another product - the Acer Predator Z35 (monitor) and an external keyboard and mouse. I went to the local store I bought it from and handed it over to a claim, and then I received a statement from the trusted Viewpoint service of Acer for Bulgaria (www.viewpoint.bg, Protocol number 264966, 09.01.19) that I have burned elements on the motherboard due to "improper usage" whatever that means, and that after consulting with Acer my warranty repairing is refused. According to them, Acer replied, (as described in the protocol - burned motherboard elements) it is impossible to perform a warranty repair because this is not a factory fault! What the...
You can imagine my extreme disappointment and anger that I have invested ~1600 EURO in one of the most popular and strong laptops and for 5 months normal operation this laptop is unusable!
Could you please advice me what to do, since I haven't done anything to this laptop except playing rarely games and using it for work?
I will attach the image from the service
Thanks a lot in advance,