Right side of keyboard broken Acer Spin5

MadamMoira
MadamMoira Member Posts: 1 New User
edited November 2023 in 2019 Archives
About six months after I got my Acer Spin5, the far right side of the keyboard (backspace, enter, shift etc.) suddenly stopped working.

I was within my warranty so I sent it back to the facility in Texas to be repaired. After about two weeks my computer was returned to me. The packing slip said that a keyboard connector was loose and that they had repaired it.

Of course as soon as I turn on my computer I discover that it has not been repaired and my computer is still broken. What do I do now?

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You have to contact them again and tell them that the issue still persists.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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