Predator Helios 300 Charging issue. (Weird issue cant seem to find duplicate online.)

All of a sudden my laptop, after forgetting to charge it started doing the oddst thing today. When I Plugged it back in and recharged it, once it hit max charge. It would auto disconnect as far as the laptop was concerned and I would get the disconnect noise. Or unplug noise, even though it was still plugged in. Once it fell bellow 100 percent. Automatically i would get the reconnect (plug in noise) Due to this I have been hearing the beeping almost non stop. I have tried to reset the Battery, But this has done nothing to help. Anyone have some tips/suggestions. I can rule out an issue with the cable or he jack it self Since it will only do this once at 100 percent charge. Or if anyone has any tips on how to deactivating the plug in sound. That would work to. Ive tried a few tips online but cant seem to find a way to completely turn off the plug in sound.

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ven98

Have you done anything like updating the BIOS, which might have caused this?

knightlol

I haven't updated the bios. But i did see a windows update hit. when I plugged it in, and restarted it. What ive done currently is i have disabled the ACPI Compliant Control method in the device manger. It seems to still be charging? But Im not longer getting the annoying beeps. This however seems like a short term solution. Even after rolling the win update back I kept getting the beeps.

ven98

How did you roll back? From a restore point?

You can go to windows setting>update and security>windows update>view update history>uninstall updates

There was another user, who posted a similar issue, but the battery wouldn't charge above 86% with the same beeping. Unfortunately we couldn't find a solution as far as I remember.

knightlol

I used both the uninstall and restore point... Do you know if he just got the thing replaced?

ven98

knightlol said:

I used both the uninstall and restore point... Do you know if he just got the thing replaced?

I don't, as there is no update by him on the thread.

Maybe you can try contacting Acer support to check what they will say about the issue.

knightlol

For now it seems just disabling the ACPI Compliant Control method in the device manger seems to work. It is a very short term solution though. Do you mind giving me a link to his post? I would like to see if I can message him to see what he ended up doing?

ven98

I found the thread.
https://community.acer.com/en/discussion/558359/helios-300-doesnt-exceed-86-battery

knightlol

thank you.

knightlol

So on related note... I just did a full system reset did not change the problem. I think its an issue due to the new fetaure update. Anyone know if disabling the acpi control driver will have any negative issues?

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