White dots apprearing on my laptop screen

Arunyorker
Arunyorker Member Posts: 2 New User
edited November 2023 in 2019 Archives
When viewing black cocolor in display there are white dots appearing onnthe center of the screen 

Answers

  • Arunyorker
    Arunyorker Member Posts: 2 New User
    White dots are not capturing on mobile pic.plz zoom in
  • ankur_sarkar
    ankur_sarkar Member Posts: 1 New User
    When viewing black cocolor in display there are white dots appearing onnthe center of the screen 
    i am facing the same issue. any help with that? tried logging a call with acer support but so far it didnt work out, they told me to clean the screen and closed the ticket without even asking me.
  • rahulpareek9250
    rahulpareek9250 Member Posts: 119 Skilled Fixer WiFi Icon
    White dots are not capturing on mobile pic.plz zoom in
    clean with glass cleaner and soft cloth
  • This can if pixel stuck! Use the udppixel program to see if it solves the problem!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I think it isn't a stuck pixel, but some kind of defect on one of the layers. Contact Acer again about that, it was very unprofessional by them to give this kind of response.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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