overheating and problems after warrenty work. (acer predator helios 300)

reptie4
reptie4 Member Posts: 3 New User
edited November 2023 in 2019 Archives
a couple months ago I got a few things fixed on my laptop including replaced thermal paste, afterwards, the laptop was fine, only hitting around 70 degrees on rainbow six siege. the temps have been steadily rising over the past few months and now I get up to 95 degrees on max fan while playing csgo. Also, a screw came loose and is now floating around in my laptop, whoever did the warranty work at Acer must not have screwed it down all the way. I believe I'm out of my warranty period now and I'm not sure what to do, and if they can cover it.

Answers

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    reptie4 said:
    a couple months ago I got a few things fixed on my laptop including replaced thermal paste, afterwards, the laptop was fine, only hitting around 70 degrees on rainbow six siege. the temps have been steadily rising over the past few months and now I get up to 95 degrees on max fan while playing csgo. Also, a screw came loose and is now floating around in my laptop, whoever did the warranty work at Acer must not have screwed it down all the way. I believe I'm out of my warranty period now and I'm not sure what to do, and if they can cover it.
    Please post you model and specs and if you are really out of warranty (please check with Acer first) you can open it yourself its straight forward easy any mobile phone toolkit with a pry tool will do the job perfectly check where the screw is from in the meantime first of all get some good thermal paste like kryonaut for ex or any other with similar specs once u have it you can disassemble the heatsink clean the old paste properly from everywhere i usually use alcohol 100% pure but there are also proper cleaning liquids for the purpose also while you are at it clean the fans with a brush also clean the airflow exit for any debris in case you buy kryonaut usually brings an applicator just apply a thin layer covering completely both diodes cpu/gpu and reassemble the heatsink you can also optimize windows and undervolt for even better temps just follow the links in my signature if you feel like to :) hope this helps


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/