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My D:/ drive went missing nitro 5

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FAQ & Answers

  • JackEJackE Posts: 18,049ACE Trailblazer
    You said >>>idk but maybe 15.9.0.1015 and than updated to 16.8.0.1000>>>

    Then you said >>>here is where i got it>>>



    Please explain how you installed version 16.8.0.1000, from the ACER website that only has version 16.7.8.1024 listed?

    Jack E/NJ
  • 93greeny93greeny Posts: 97Member

    Tinkerer

    oh from intel website that why because i did not know u can install here
  • JackEJackE Posts: 18,049ACE Trailblazer
    What version number is installed now? Jack E/NJ
  • 93greeny93greeny Posts: 97Member

    Tinkerer

    none since u said to me to delete it 
  • JackEJackE Posts: 18,049ACE Trailblazer
    OK. Go back here https://www.acer.com/ac/en/US/content/support-product/7572?b=1 . Download the 16.7.8.1024 version again. Then try to install it again. Make sure you install the correct version for your exact model number! Then post a screenshot of showing that it is actually installed. Jack E/NJ  


  • 93greeny93greeny Posts: 97Member

    Tinkerer

    there it is
  • JackEJackE Posts: 18,049ACE Trailblazer
    Did you install the Western Digital D drive yourself? Jack E/NJ 
  • 93greeny93greeny Posts: 97Member

    Tinkerer

    yes? it is suppose to auto add?
  • JackEJackE Posts: 18,049ACE Trailblazer
    OK. Let's check Device Manager one last time for the D drive. Click on the Disk Drives folder. If the Western Digital drive is still not listed, then we must remove and test it externally on a USB port using a USB-2-SATA3 adapter cable as shown below. They are very inexpensive and can be ordered online or from a local computer shop. Jack E/NJ

       
  • 93greeny93greeny Posts: 97Member

    Tinkerer

    ok here it is so far
  • 93greeny93greeny Posts: 97Member

    Tinkerer

    also how would i you that
  • JackEJackE Posts: 18,049ACE Trailblazer
    (1) You must first purchase a USB-to-SATA 2.5" HDD adapter cable.
    (2) Then you must remove the Western Digital drive from your laptop
    (3) Then connect the Western Digital drive to the USB3 port with this adapter cable
    (4) Then boot the machine to see if the Western Digital drive is now detected in File Explorer and Diskmgmt.msc

    Jack E/NJ
  • 93greeny93greeny Posts: 97Member

    Tinkerer

    ok i guess i will see you in 2 weeks since i need to go buy one 
  • 93greeny93greeny Posts: 97Member

    Tinkerer

    oh wait the D drive it was already inside when i bought the laptop
  • JackEJackE Posts: 18,049ACE Trailblazer
    So does this mean you don't know how to take it out? Jack E/NJ
  • 93greeny93greeny Posts: 97Member

    Tinkerer

    The drive is just inside my laptop i think

  • JackEJackE Posts: 18,049ACE Trailblazer
    OK. Just remove the HDD cover screw, remove the cover, remove 4 HDD screws and take out the HDD. Jack E/NJ






  • 93greeny93greeny Posts: 97Member

    Tinkerer

    this is it so far wat next
  • JackEJackE Posts: 18,049ACE Trailblazer
    Remove the 4 screws. Then lift the back of the drive gently then pull out of the slot. Jack E/NJ


  • 93greeny93greeny Posts: 97Member

    Tinkerer

    ok how do u pull the drive out? u remove the screws
    i dont want to break it lol
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