Since the Acer reps that browse this forum are apparently incapable of reading or understanding what people are complaining about, I am making this thread for people to reply to so we can show Acer how many people are affected.
Acer. You say that the backlight time out is a feature. While on battery power, it is yes. But we are telling you it's doing the same while on AC power. One of the reasons I bought my Nitro 5 was because I liked how the keyboard functioned. Now that you've changed this, I feel the product has been mis-sold. If you are unwilling to fix or even acknowledge that there is a problem, I will be returning my unit to the retailer and avoiding Acer products in the future.