Password reset

JoanneScott
JoanneScott Member Posts: 1 New User
edited August 2023 in 2019 Archives
Had problems signing in yesterday, finally got into laptop. Tried today.... won't let me in again... says wrong password.

Answers

  • JackE
    JackE ACE Posts: 44,841 Trailblazer
    Sounds like one or more KB keys may not be registering. Try re-seating the keyboard ribbon connector on the mainboard a few times to clean its contacts. Or you can try logging in with an external USB keyboard. Jack E/NJ

    Jack E/NJ