Won't turn on

jjmich

Wondering if anyone knows how to fix this issue. Wont go past this screen and wont restart. Stays on this till battery dies. 

Kamalika

Hi JJmich,
Looks like the computer is freezing up doing boot.
 Please try the following steps to see if this fixes the issue.You will have to do a full reset. Hence data will be lost.
First press and hold the power button to shut down the tablet.

1) Press and hold power button to shut down tablet.

2) Press and hold the power button along with the volume up button for sometime until u see the tablet kind of vibrates and comes to a black screen saying" Android system recovery" screen.

3) Use Volume up / Volume down to scroll to wipe data/ Factory Reset.

4)Press the power button ones to confirm the selection

5)Comes to a screen with lots of "NO', Use the volume button to come to "yes- Delete all user data"

6) again press power button to confirm the selection.

7) It will now do a factory reset which will erase all data in the tablet

8) U may now go to "Reboot system now ones reset done" and confirm with power button.(LINK BELOW)

 Please  let me know if this fixes the issue.

jjmich

Hi. Thanks so much for the reply. 

I held down the power and the volume up button for 2 minutes and nothing happened but the charge light kept going on and off. How long does it usually take for the system recovery screen to pop up? 

Kamalika

Hi Jjmich,
 Thank you for your response. It should not take more than 4-5 seconds for the tablet to go to recovery screen.
 If the volume up is not working , then please try the power and Volume down button instead( Make sure to shut down the tablet fully before trying the step). You can feel the tablet to vibrate when it enters the recovery screen.