wont turn on chromebook R11 model number N1508

Billsam
Billsam Member Posts: 3 New User
edited November 2023 in 2019 Archives
i was away for 2 weeks and unplugged my chrome book, on return it wont turn on. There were no issues before. Right light with battery symbol on front is solid blue. I unplugged the battery after removing the back cover, tried resetting by pressing esc, refresh keys and power button. Still it wont turn on. Any suggestions?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    chromebook model?
    check if your model has a battery reset hole and try this procedure:
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    I'm not an Acer employee.
  • Billsam
    Billsam Member Posts: 3 New User
    My chromebook is R11 model number N1508. I looked for battery reset button, but there is none. I did open the back case disconnected the battery and then plugged it back in, saw this battery reset technique online but still the screen stays blank. The charging light on front is steady orange today, yesterday it was blue.

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    I suggest you to contact the Acer support service if is still under warranty.
    I'm not an Acer employee.
  • Billsam
    Billsam Member Posts: 3 New User
    Unfortunately, dont have warranty anymore. I think battery is not the issue. i give up. Thanks for your support.