Acer Aspire ES1-132-C4K5 won’t turn on

LynnP
LynnP Member Posts: 2 New User
edited August 2023 in 2019 Archives
Hello, my son’s laptop will not turn on today - both blue lights come on but the screen is just black. Have tried pressing the battery pinhole and switching on/off various times, holding down power etc but still nothing. He has had no problems whatsoever with it until now, it is a year old. Can anyone help? He needs it for school!

Answers

  • Jack22
    Jack22 ACE Posts: 4,002 Pathfinder
    @LynnP
    Just press and hold the power button until all the lights on the laptop goes off
    Than try the below step once again and check
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • LynnP
    LynnP Member Posts: 2 New User
    Jack22 said:
    @LynnP
    Just press and hold the power button until all the lights on the laptop goes off
    Than try the below step once again and check
    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.

    Thanks Jack 22 but unfortunately it is still not working - left it overnight and tried again but still nothing :(
    Click on 'Yes' if the comment answers your question!

  • Jack22
    Jack22 ACE Posts: 4,002 Pathfinder
    @LynnP
    Than it might be some hardware issue. I would suggest you to call Acer support
    http://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!