Hi everyone,
a couple of months ago I received the 1809 update and immediately after install I noticed it broke my switch 11v. Upon startup the loading circle just stops after one revolution and does not move. The system never boots up. I have tried to start it up several times by hard restart and nothing worked. After a few attempts the system would attempt repair which also fails or I get presented with a blue screen DPC_WATCHDOG_VIOLATION. The only time it would boot up is when entering the UEFI BIOS and making no changes but just exiting. I have tried fixing it but nothing helps. Even in booted up state I would after a while be presented with DPC_WATCHDOG_VIOLATION blue screen and laptop would restart. I have tried resetting the system and completely erasing everything but the issue remains. Then I tried restoring from a recovery image I had created when the laptop was purchased. Voila works like a charm. Meanwhile the update was pulled by microsoft for wiping users data and all was fine for a while. Then a few nights ago the update appeared again and windows automatically updated to 1809 and I have the same problems again... I have loaded a windows 1803 image from scratch and disabled windows update but that is not a long term solution as all windows updates are disabled.
Is there anyone who had the same issue - I assume all switch 11v are affected. Is there any solution to this problem?
I assume it is either something BIOS related since it happens right away at startup or maybe even driver related...
Is there any way Acer will look into this problem ?
Found the same issue reported on a microsoft site. If you scroll down a bit you will see switch 11v mentioned and several people confirming the same issue on the same machine.
Regards,
BorisZX6R
FAQ & Answers
Tinkerer
Tinkerer
I have looked at the logs in the event viewer and as mostly with windows they are quite useless.
However I am happy to provide any logs for viewing.
So far from what I have seen, I can only assume a bios update is needed to fix this problem...From hard boot it gets stuck on the loading circle.
Once you enter uefi bios and exit discarding changes - it boots up just fine.
Almost like it needs power and then a delay and then boot explained in simple terms.
No, there are no peripherals connected whatsoever. And installed programs are at a minimum.
7-zip
firefox
Tinkerer
1809 clean install, after some time (windows updates?) it does no longer boot
I expect a patch by Microsoft or Driver/BIOS update by Acer, depending on the root cause of this problem.
When its an acer problem and they dont deliver patches/updates, then they end on my black list.
i have clean reinstalled 1803 and updated to 1809 with updates ... problem exists
i have clean installed 1809, after windows updates ... problem exists
sfc/dism/bootrec can only fix problems of a specific installation, the problem exists with clean installations (remove all partitions before)
With Fast Boot disabled the problem only exists whit shutdown or longer standby .. reboot windows works.
I think this is something with power save features in Win or UEFI
Tinkerer
--> my conclusion: never buy acer again
Tinkerer
And gpu driver does not fix the boot problem, maybe it can fix the blue screen when the system is booted.
from ftp://ftp.acer-euro.com/Software/Driver/VGA/
but no success, cant install the driver
And i dont think, that the support people understand that the main problem is the boot problem,
Tinkerer
I think it is related to the IDE ATA/ATAPI Controller. It appears that the 1809 update reverts the IDE controller back to a basic/default one and not the Intel SATA one.
I installed the Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver to see if that will fix the issue. After installing, the device manager shows the correct INTEL SATA controller. So far, it seems to be working.
Intel Download: https://downloadcenter.intel.com/download/26759/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005
File: SetupRST.exe
Tinkerer
If anyone can suggest a work around so I can boot and roll back to pre 1809 I'd be grateful.