Helios 500 / Predator Sense Not Responding

2»

Answers

  • mikeyjames
    mikeyjames Member Posts: 52 Devotee WiFi Icon
    Yes, I think I will leave as is for the time being.

    Still very baffled at how I got the update. It was installed on 12th June, which I mistook for the file creation date. There were no other programs installed on that day, nor any Windows updates and I have disabled Acer Care Centre (I still checked it hadn't installed anything just in case).

    The actual file date for the creation of predatorsense.exe is actually 1st April 2019 - maybe it's an April Fools joke.

    Cheers
    Mick
  • mikeyjames
    mikeyjames Member Posts: 52 Devotee WiFi Icon
    Did a bit more digging when I got home from work today and found it was installed as a Windows .appxbundle

    The package had an option to install PS for the Predator PH717-71 with an Intel 9880HK CPU - with Intel XTU profiles for Normal, Boosted, Fast, & Turbo
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    afulop11>>>Hi you solved my problem and i just wanted to than you i only noticed it today that you have answered and it solved my problem many thanks >>>>

    Congrats on your success! Jack E/NJ

    Jack E/NJ

  • Zvone04
    Zvone04 Member Posts: 9

    Tinkerer

    edited July 2019
    Hello once again @JackE :)
    I'm having the same problem once again... I tried the solutions you sent Mick but none of them seem to work. I followed all the steps above and once downloaded it, I could find it when searching in the magnifying glass right next to the Windows start button but every single time i try to run it it just doesn't respond to anything. I can't right nor left click. I hope you can find a solution for this issue. Thanks in advance!

    Zvone
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    About what date did it issue reappear? Jack E/NJ

    Jack E/NJ

  • Zvone04
    Zvone04 Member Posts: 9

    Tinkerer

    @JackE
    Around the same time as Mick's issue. I tried all the steps tho.
    Zvone
  • mikeyjames
    mikeyjames Member Posts: 52 Devotee WiFi Icon
    Hey @Zvone04
    I was also having issues with my default XTU profiles no longer loading so have uninstalled/reinstalled Intel XTU and Predator Sense so many times my head is spinning.

    Anyway, I am using an even newer version now - v 3126. It works fine for me and you can get it here: https://www.acer.com/ac/en/US/content/support-product/8042?b=1&fbclid=IwAR2T-KsozQiOVZQA0nVYuP-Ot4eu5cMP6nXkB-aDiMDhID904QBDbZtSU6E#_ga=2.257817355.1414000149.1562892192-1279550328.1543123290 

    Not sure if in this thread or another one, but there was also a recommendation that after installing PS you reboot the PC before running PS for the first time. 

    Cheers
    Mick
  • Zvone04
    Zvone04 Member Posts: 9

    Tinkerer

    @mikeyjames
    It worked and i'm very thankful! Thanks for taking your time to help me!

    Zvone
  • mikeyjames
    mikeyjames Member Posts: 52 Devotee WiFi Icon
    @Zvone04
    I'm glad it worked. With version 3126 you can also pair the PS app on Android/IOS to the app on your PC and control fans and GPU overclocking from your phone.

    As for the original problem, I still have no idea what caused the problem for some of us and not others, but ever since then I've had problems getting my custom XTU profiles to stick as well. I used Intel XTU to edit the PS 'Normal' CPU Power Limit profile to the same settings as 'Turbo' with an undervolt of -.148, which worked beautifully for around 12 months. Since the PS problems, my undervolt seems to disappear from time to time and I keep having to set them again.

    Mick
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Try using TS instead to undervolt this is one of the reasons why xtu shouldnt be used


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • mikeyjames
    mikeyjames Member Posts: 52 Devotee WiFi Icon
    @xapim
    No need up until recently as the Predator Sense Normal.xtu I had edited using XTU had been working like a charm, but as you suggest I may now have to learn to use Throttle Stop.
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    Good show! Jack E/NJ

    Jack E/NJ