V 17 Nitro VN7-791G-7125 Keyboard backlit not working

Viper666
Viper666 Member Posts: 1 New User
edited August 2023 in 2019 Archives
I have bought a 2nd hand laptop as above. It showed the backlit keyboard working but now it's been delivered it does not work.

I have tried fn+f9 but it doesn't work. I did an online test & the f9 key works as does the fn key

Does it need special drivers?

Thanks

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    It doesn't need special drivers to turn on the backlight. I suggest you to return the laptop if you can, but before that you can do a simple battery reset to see if that will help.

    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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