Chromebook 14 CB3-431 - Brand new, won't turn on

Tommo4785
Tommo4785 Member Posts: 2 New User
edited November 2023 in 2019 Archives
Followed the instructions that accompanied the product. Plugged into mains, allowed it a few minutes before trying to power up but nothing has happened. No lights have come on anywhere and zero screen activity at all.

Am I doing part of the start up wrong or am I looking at a battery/ Hardware issue.

Product is fresh from the box and has been well handled in my care.

Any help appreciated! 

Answers

  • Jack22
    Jack22 ACE Posts: 3,999 Pathfinder
    @Tommo4785
    Try connecting to another charger and charge it for 30 minutes and turn on. Still if you dont see anything than you can one more step which is Hard reset.

    Hard reset your Chromebook

    For most Chromebooks, follow the steps below:

    1.    Turn off your Chromebook.

    2.    Press Refresh + Power button(Refresh is the button which you find in the first row fourth key, Which look like a circle with arrow)

    So try to charge after doing hard reset and check. Even after doing the Hard reset if the unit does not turn on than it must be a hardware issue. I would suggest you to contact Acer support

    http://www.acer.com/worldwide/support/


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    Click on 'Yes' if the comment answers your question!
  • Tommo4785
    Tommo4785 Member Posts: 2 New User
    @Jack22

    Trying it with another charger now. Will see how we get on and let you know.

    Thanks!