What is wrong with my Acer Aspire Notebook

gordon99
gordon99 Member Posts: 3 New User
edited August 2023 in 2019 Archives
I have an Acer Aspire 3 SSD Notebook.  It is about 1 month old.  It has a habit of freezing if I leave the screen idle for a few minutes.  I have to press the power button for some seconds to switch off so that I can switch it back on to get it running again.
This is the second Acer Aspire 3 SSD I have had.  The first one had exactly the same problem so I took it back and received the present one in exchange.
When I reported the problem with the first one to Acer technicians all they could suggest was that I did a reset.  I did this but it made no difference, which is why I returned it.
Can any one please advise me where the fault may lie or should I just return it to the shop where I purchased it and get a Dell or HP say. 

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    What is the exact model of your laptop? For example A315-nnx-xxxx. 

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • gordon99
    gordon99 Member Posts: 3 New User
    Sorry, I thought I had provided sufficient inf. The notebook is An Acer Aspire 3  model A314-31-P25A.  It has an Intel Pentium Quad Core Processor N4200 with a 128GB SSD. Its O/S is Windows 10.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You can try with updating the intel graphics driver to latest version from intel's website.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • As reported by colleague ven98, update the drivers! I usually use the free version of the driverbooster. However you update the drivers through idhardware.
    I also suggest you to disable fast start up in power options!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • gordon99
    gordon99 Member Posts: 3 New User
    Thanks for your responses.  I have updated drivers using Driver Booster but could not locate Fast Start in Power Options.  However I have upped the timings to Sleep etc. I now wait to see if these mods. cure the fault. I will report back.   Thanks again.
  • fast start up here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)