Helios 300 keeps charging for 15seconds then not charging for 5seconds everytime

Ney10
Ney10 Member Posts: 103 Enthusiast WiFi Icon
edited November 2023 in 2019 Archives
I've had this problem for 2 days now.

Best Answer

  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
    Answer ✓
    egydiocoelho said:
    Try these procedures:
    a) uninstall the AC adapter and battery driver in the device manager and restart:

    b) disable quick start and test:

    c) do a disk cleaning:

    d) verify that the problem occurs by entering the safe mode:

    e) Update the drivers with the driverbooster program: https://www.iobit.com/downloadcenter.php?product=pt-driver-booster-free

    f) update windows through windows update:

    g) update the bios! However this procedure is extremely risky and I need to know the notebook model!
    Already did everything above, here's my laptop's model: G3-571-51NK.
«1

Answers

  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
    I already tried reinstalling Windows, uninstalling and installing Microsoft ACPI, resetting battery by the pinhole.
    My device is G3-571 Helios 300, BIOS version 1.21.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    What is the exact model of notebook? Example an515-51-75kz! 
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
    egydiocoelho said:
    What is the exact model of notebook? Example an515-51-75kz! 
    Where can I see it?
  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
    I think it is G3-571-51NK
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    There is a sticker on the back of the laptop and there you can the model number.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Try these procedures:
    a) uninstall the AC adapter and battery driver in the device manager and restart:

    b) disable quick start and test:

    c) do a disk cleaning:

    d) verify that the problem occurs by entering the safe mode:

    e) Update the drivers with the driverbooster program: https://www.iobit.com/downloadcenter.php?product=pt-driver-booster-free

    f) update windows through windows update:

    g) update the bios! However this procedure is extremely risky and I need to know the notebook model!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
    Answer ✓
    egydiocoelho said:
    Try these procedures:
    a) uninstall the AC adapter and battery driver in the device manager and restart:

    b) disable quick start and test:

    c) do a disk cleaning:

    d) verify that the problem occurs by entering the safe mode:

    e) Update the drivers with the driverbooster program: https://www.iobit.com/downloadcenter.php?product=pt-driver-booster-free

    f) update windows through windows update:

    g) update the bios! However this procedure is extremely risky and I need to know the notebook model!
    Already did everything above, here's my laptop's model: G3-571-51NK.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You can go to Acer's driver download page and once you have found your device from the driver page you can download the latest BIOS(if the latest version is 1.22 download the previous one because 1.22 is full of bugs).

    The problem might not be in the BIOS, because you are not the first user with this problem. Apparently after a windows update they began experiencing the same issue, plus the battery wouldn't charge beyond a certain precentage. 

    Have you updated windows recently?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
    edited December 2018
    ven98 said:
    You can go to Acer's driver download page and once you have found your device from the driver page you can download the latest BIOS(if the latest version is 1.22 download the previous one because 1.22 is full of bugs).

    The problem might not be in the BIOS, because you are not the first user with this problem. Apparently after a windows update they began experiencing the same issue, plus the battery wouldn't charge beyond a certain precentage. 

    Have you updated windows recently?
    My Windows updated 2days ago then after that this happened.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    A user reported this around a day ago. The issue he/she describes is similar to what you experience after a windows update. I suggest you to revert back to a previous version if that is possible.

    I found the thread.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    @ven98 The very user Ney10 wrote in the other topic! Have you tried resetting the battery by pressing the pinhole for five seconds and leaving the notebook off for five minutes?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Hahaha, I usually don't look at nicknames, my bad :D
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
    Guys, I think it's fine now. It doesn't stop charging now. Thanks for all the help! I hope the issue doesnt come up again. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Keep testing the notebook! If my tips helped you, accept my answer!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    What did you do to fix it?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
    SH**!!!! It's back again. LOL.
    I'm so frustrated right now.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    I suggest you make sure this button is being pressed properly:

    Put a few layers of electrical tape to better press the button:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Did you try deleting the windows update, as you mention that it happened after the update. Maybe it was just a coincidence, but we can't be sure until we try? Go to windows settings>update and security>windows update>view update history>uninstall updates.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Ney10
    Ney10 Member Posts: 103 Enthusiast WiFi Icon
    egydiocoelho said:
    I suggest you make sure this button is being pressed properly:

    Put a few layers of electrical tape to better press the button:

    @ven98 's help. Thank you so much for helping guys.

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Did it got fixed in the end? If yes which soolution fixed it for you?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Categories