Chromebook Not Charging

samanthacrawford

Hi, my chromebook CB5-312T-K5X4 has been at 0% and not charging for two days. I bought a new power cord and that has not fixed the issue. The battery light is blinking orange, and the solid blue light turns on when I press the power button, although I just get the flashing “no power” icon before the screen goes black again. Not entirely sure what the issue could be. 

Rudy21

samanthacrawford said:

Hi, my chromebook CB5-312T-K5X4 has been at 0% and not charging for two days. I bought a new power cord and that has not fixed the issue. The battery light is blinking orange, and the solid blue light turns on when I press the power button, although I just get the flashing “no power” icon before the screen goes black again. Not entirely sure what the issue could be. 

Try the below steps 

> power off the device and unplug the adapter
> now on the top row the 4th button which is refresh key press and hold it along with the power button for 5 - 10 sec. ( Remember this will erase any unsaved data )

post this turn on the device and check