White line only visible on light backgrounds

JAYDOYLE93
JAYDOYLE93 Member Posts: 2 New User
edited November 2023 in 2019 Archives
Black background its not visible, white background very visible. What is this? Is there anything i can do to fix it? Looks real faint in this picture

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    @JAYDOYLE93

    Please check the same in BIOS and if it reflects in BIOS then report this situation to acer technical support to get warranty help. If it does not appear in BIOS then try updating the display adapters and check.
    Click on 'Yes' to accept my comment as answer
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I do not see any black line on the picture, maybe I don't see it? Can you describe where it is located?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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    Click on 'Yes' if the comment answers your question!

  • JAYDOYLE93
    JAYDOYLE93 Member Posts: 2 New User
    Sorry for late reply, been working. How do i check BIOS? It's a really feint white line Ven thats only visible on white backgrounds. Its nearly at the centre of the picture that i sent, its on the left side of the laptop screen.