SP515-51GN hibernation, wake up failure

Hello,

I acquired a SP515-51GN not long ago and I found it excellent until the last updates of October. Indeed, since these updates, as soon as the machine is in hibernation, unable to resume the hand, the machine does not wake up and only a hard reset is possible.

I often buy Acer products but this bug (which Acer will hasten to attribute to something other than themselves) has greatly cooled.

While searching the Internet, I noticed that I was not the only one with this concern and Acer is strangely silent.

What to do ? (The deactivation of the watch is not a serious option, we solve the problems, we do not work around them)

Thanks in advance

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Commodore_1995#

Hi! Have you checked if there are any drivers with problems in the device manager? I suggest that you update the drivers using the driverbooster program, but it is rather advisable to turn on system protection:

Image: https://us.v-cdn.net/6029997/uploads/editor/sq/e7bfs0wactun.png

NY152

My drivers are up to date and having 2 Spin 5, the 2 have this problem oddly ... And I'm apparently not the only one.

Commodore_1995#

Did you update the drivers with the driverbooster and also updated windows through windows update? What is the bios version installed on the notebook?

NY152

I use DriverCloud (because I consider it the best driver update solution) and everything is up to date. But as DriverBooster seems to be the miracle solution for you, I tried: Everything is up to date. Finally, he releases versions earlier than mine. ^^

As for Windows Update, everything is also up to date!

For the BIOS, it is in version 1.10, I updated it to its acquisition and it is still the latest version today ...

I am still searching !

Commodore_1995#

Are there any drivers with device manager issues?

Mateo620

Have you considered disabling Hibernation Mode? Test it then maybe re-enable to see if it fixes these issues?

https://www.howtogeek.com/howto/15140/what-is-hiberfil.sys-and-how-do-i-delete-it/

NY152

@egydiocoelho : No

@Mateo620 : Disabling and re-enabling hibernation does not change anything. I already tried, it has already been advised on another forum.

Deactivating Hibernation completely is not an option, I said: going around the problem instead of solving it is not a solution for me!

Mateo620

My final suggestion:

0. Backup your data
1. Create a Windows 10 64-bit 1809 Installation USB and install Windows from scratch

3. Let Windows Update install and update missing device drivers, also install the Intel® Driver & Support Assistant (Intel® DSA) to get the latest Intel drivers, check the Acer Support site for any remaining missing drivers or apps specific to your model, update the BIOS (optional)