A717-72G-75QU Sound turns off

HasanJamil

Hi 

I am using A717-72G-75QU while playing games or watching videos all of sudden sound turns off and I have to restart my laptop in order to fix this.
I checked the reliability history and its showing RAVBg64.exe has crashed. 

Description
Faulting Application Path: C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: RAVBg64.exe
Application Version: 1.0.0.295
Application Timestamp: 5bc04e16
Fault Module Name: RAVBg64.exe
Fault Module Version: 1.0.0.295
Fault Module Timestamp: 5bc04e16
Exception Code: c0000005
Exception Offset: 0000000000042dff
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 3081
Additional Information 1: 4d3d
Additional Information 2: 4d3d7ac7921c47fd9a9ad8a95bb814e6
Additional Information 3: 8364
Additional Information 4: 836454545c26658aeb7660ad598fef23

Extra information about the problem
Bucket ID: ecfddb3b69dabd58d5106a87872e6812 (1517830204744951826)


I went to device manager to update the sound drivers and apparently sound drivers are already latest ones.

Any help to fix this issue will be highly appreciated.

JackE

>>>I went to device manager to update the sound drivers and apparently sound drivers are already latest ones.>>>

Uninstall these drivers. Exit Device Manager without re-installing anything. Reboot and let Windows auto re-detect and re-install the drivers. Jack E/NJ