Acer Predator helios 300 issue

DjCake03
DjCake03 Member Posts: 21 Troubleshooter
edited November 2023 in 2018 Archives
My Acer Predator Helios 300 (PH315-51-78NP) Had an Issue while gaming. When I play fortnite, i get massive frame drops. I will be at 120-144 frame then instantly drop to 0-20 frames. I don't know why its doing this but when i played for the first couple of days i got none but over the coarse of the 3 week i kept getting them more frequently. I hope you guys can help Me! 

Best Answer

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2018 Answer ✓
    Check you temps you might be suffering from thermal throttling if so you have 3 options to get the temps down optimize windows, undervolting and repaste also bare in mind and i already said this loads of times here fortnite and pubg have the worst optimization i had ever seen in a game before  almost everyone is having issues with those 2 games and the devs do not care to me they are just rubbish i just installed it to check them and bin them right away dunno why ppl keep supporting bad optimized games if they stopped supporting them maybe the devs would think twice and would be forced to optimize them if they wanted ppl to play it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Answers

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2018 Answer ✓
    Check you temps you might be suffering from thermal throttling if so you have 3 options to get the temps down optimize windows, undervolting and repaste also bare in mind and i already said this loads of times here fortnite and pubg have the worst optimization i had ever seen in a game before  almost everyone is having issues with those 2 games and the devs do not care to me they are just rubbish i just installed it to check them and bin them right away dunno why ppl keep supporting bad optimized games if they stopped supporting them maybe the devs would think twice and would be forced to optimize them if they wanted ppl to play it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • DjCake03
    DjCake03 Member Posts: 21 Troubleshooter
    xapim said:
    Check you temps you might be suffering from thermal throttling if so you have 3 options to get the temps down optimize windows, undervolting and repaste also bare in mind and i already said this loads of times here fortnite and pubg have the worst optimization i had ever seen in a game before  almost everyone is having issues with those 2 games and the devs do not care to me they are just rubbish i just installed it to check them and bin them right away dunno why ppl keep supporting bad optimized games if they stopped supporting them maybe the devs would think twice and would be forced to optimize them if they wanted ppl to play it
    Ok, you have a guide i coud use for underrvolting and best paste for cpu and gpu?

  • AlpineTom
    AlpineTom Member Posts: 58 Devotee WiFi Icon
    edited December 2018
    I used this guide for undervolting, and this one for repasting.

    Repasting isn't difficult or dangerous as long as you're careful. Undervolting is even easier but can take some time to set a new value, stress test for 10 - 15 minutes, decrease the value, test again, and so on. For now I've undervolted the i7-8750H in my PH317-52 to -0.150V, and it's running stable even when using the Prime95 torture test.
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    DjCake03 said:
    xapim said:
    Check you temps you might be suffering from thermal throttling if so you have 3 options to get the temps down optimize windows, undervolting and repaste also bare in mind and i already said this loads of times here fortnite and pubg have the worst optimization i had ever seen in a game before  almost everyone is having issues with those 2 games and the devs do not care to me they are just rubbish i just installed it to check them and bin them right away dunno why ppl keep supporting bad optimized games if they stopped supporting them maybe the devs would think twice and would be forced to optimize them if they wanted ppl to play it
    Ok, you have a guide i coud use for underrvolting and best paste for cpu and gpu?

    I repasted mine with Kryonaut and regarding the undervolting take a look here https://www.facebook.com/groups/1969145569968592



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Sam79
    Sam79 Member Posts: 1 New User
    Hi everyone,  please I need help  my Acer  predator helios 300, 
    PH317-51.
    Had an issue while  installing  Autocad, it got shutdown  during  that process and later I started  receiving  this message Your  PC RAN TO PROBLEM AND  IT'S  NEED TO RESTART.  then I  took it to a technician, he advised me that  problem was  virus and  left it  to him to solve  the problem,  not knowing that he  has formatted my pc in my absence. Since  then to date , and now shown , it's read  to me  No BOOTABLE DEVICE. 
    I have  requested for  recovery including  bootable  discs, recovery  have  started  but  I  kept  stucked  after the  language  installed and during it  elapsed time  stucked  at  60% . 
  • Deejay_tech
    Deejay_tech Member Posts: 356 Seasoned Practitioner WiFi Icon
    just install a fresh copy of win 10 from a bootable , gpt formatted , usb stick.
    download the win10  iso from Microsoft site. use rufus program to prepare the bootable usb from the iso.
    then install all the drivers for your model from acer support site.

    My personal Acer m/c's
    1) Gaming: Acer Predator Helios 300 PH315-51
    Config:Core i5 8300H, 16GB, 250GB SSD, 1TB HDD, 1050ti GPU

    2) Daily Use: Acer Aspire A315-53  59GR
    Config: Core i5 8250u, 8GB, 256 SSD, 1TB HDD, IPS FHD 

    3) Linux Learning: Acer Aspire A315-53 P4MY
    Config: Pentium Gold 4417U, 8 GB, 256 SSD, 500GB HDD.