Why does my new (< two weeks old) Acer V5-552P laptop keep shutting down when on power?

TheBish
TheBish Member Posts: 2 New User
edited August 2023 in 2018 Archives
This laptop is new new new and will not stay turned on when it is plugged in.  I have made sure the fan is clear and the laptop body sites about 1 inch (25 mm) above the surface it is on.  Underneath is fully clear. My seller tells me it is thermal throttling. Any help much appreciated.

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,342 Trailblazer
    Answer ✓
    Hi! First check that the battery reset resolves the problem. To do this, press this hole for five seconds:

    Then leave the notebook off for five minutes and test!
    If this does not work, the power lock button may not be pressed properly:

    To resolve this, press these buttons a bit more:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,342 Trailblazer
    Answer ✓
    Hi! First check that the battery reset resolves the problem. To do this, press this hole for five seconds:

    Then leave the notebook off for five minutes and test!
    If this does not work, the power lock button may not be pressed properly:

    To resolve this, press these buttons a bit more:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TheBish
    TheBish Member Posts: 2 New User
    Many thanks for the suggestion to press the battery reset button.  This seems to have solved the problem and the laptop is now not turning off when it is left running plugged in.  Seems an odd suggestion - why does pressing the battery reset button solve the turning-off problem?