Helios 500 does not recognize headset, but still outsputs volume?

helmersen
helmersen Member Posts: 20 Troubleshooter
edited November 2023 in 2018 Archives
Hey, everyone! I have an issue with sound. When I connect my Ars Technica headset to my laptop through both of the connectors (3.5mm headphone jack or whatever its called into both the listen and speaking inputs), I get sound on my ears and voice through my mic, but the headset does not appear as a separate device either in playback or recording devices. What gives?

Answers

  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    Check to make sure your headset's plug ring out is appropriate as shown in the image below. Jack E/NJ


    Jack E/NJ