Aspire E5-576G-5762 regularly hangs on logout (various Linuxes)

bundito
bundito Member Posts: 9

Tinkerer

edited August 2023 in 2018 Archives
Hello everyone. I've got this Aspire which is working fine for moderate/light development work. I'm a developer for KDE, so the preinstalled Win10 partition went away almost immediately. I needed all of the 256GB drive I could get my hands on. Not too much later, I doubled the memory to 16GB (carefully matching the memory speed, etc.) and installing a standard 2.5 SSD.

However, even before my upgrades, this machine has had a problem when trying to log out. It'll hang with maybe one window left on the screen. The touchpad is disabled already, as is the keyboard. The only thing I can do is power cycle it.

This has happened with every Linux distro and/or desktop environment I've tried. Single boot, dual boot, even triple for a short while (don't ask).

The list includes:
  • KDE Plasma, since at least 5.8
  • GNOME 3
  • openSUSE Tumbleweed
  • Kubuntu
  • KDE neon
  • Manjaro (w/KDE and Deepin)
  • i3
  • Awesome
This weekend, I upgraded the secondary SSD again to a full 1TB. Since I had the space, I reinstalled a Win10 partition (while the rest of the drive was still bare) just so I could run Acer's BIOS upgrade program - I bumped it up to the newest version and set about reinstalling all my usual/unusual stuff.

The problem continues.

I tried posting this on StackOverflow/SuperUser and the only reponse I got is "sounds like a software problem". Look at the list of OS's and DM's above... all different, yet it still hangs.

Does anyone have a guess as to what might be wrong? I'm not a serious hardware guru, so I don't really know where to look. I know I matched that memory very carefully because I know the speed and timing can really jack up your system. Could there be a fault in the RAM? Do I need to start Memtest and go to bed while it runs?

Any ideas?

Thanks!

Best Answer

  • JackE
    JackE ACE Posts: 45,166 Trailblazer
    Answer ✓
    Unless the machine is re-set to the original ACER-flavored factory Win10 version based on the machine's serial number id (SNID), it's kinda hard to rule in or rule out a hardware issue. Sounds like the hidden ACER recovery partition that would've allowed this factory re-set on your machine is long gone. If you installed the latest MS generic Win10 version, it probably bears little resemblance to the original ACER factory Win10 version --- the latest major 1809 update probably might as well be called Windows16 or 17 by now under the old Windows naming conventions. About all I can suggest is to get the original ACER flavored installation stick based on your machine's SNID from the ACER store ~$46 https://store.acer.com/en-us/extended/recovery/ . Then see if the original Win 10 behaves the same way before any automatic Win10 updates screw it up again.  In my opinion, sounds like you're dealing with more of an annoyance than a serious disabling problem.  Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,166 Trailblazer
    Answer ✓
    Unless the machine is re-set to the original ACER-flavored factory Win10 version based on the machine's serial number id (SNID), it's kinda hard to rule in or rule out a hardware issue. Sounds like the hidden ACER recovery partition that would've allowed this factory re-set on your machine is long gone. If you installed the latest MS generic Win10 version, it probably bears little resemblance to the original ACER factory Win10 version --- the latest major 1809 update probably might as well be called Windows16 or 17 by now under the old Windows naming conventions. About all I can suggest is to get the original ACER flavored installation stick based on your machine's SNID from the ACER store ~$46 https://store.acer.com/en-us/extended/recovery/ . Then see if the original Win 10 behaves the same way before any automatic Win10 updates screw it up again.  In my opinion, sounds like you're dealing with more of an annoyance than a serious disabling problem.  Jack E/NJ

    Jack E/NJ

  • bundito
    bundito Member Posts: 9

    Tinkerer

    Thanks. I'm bookmarking this until after the holidays. It's not a world-ending problem, but it's definitely an annoyance.

    And even if it is hardware related... ugh, I don't wanna think about that.
  • JackE
    JackE ACE Posts: 45,166 Trailblazer
    I usually shrink the original factory Win10 partitions to make as much room as possible for Mint. Put grub as first in the boot order and can forget the original Win10 is even on the machine unless I really need to check on hardware v software issues. So far I've found almost all issues are indeed OS-related that eventually get fixes posted on the ubuntu forums. Jack E/NJ 

    Jack E/NJ