Possible Broken Heatsink

Sheogorathaf
Sheogorathaf Member Posts: 7 New User
edited February 15 in 2018 Archives
Hi, so I live in Hong Kong and my Computer's Heatsink might've been damaged as the result of the Desktop being lifted up from its place forcibly, currently my Desktop is sitting under my desk and every time I try to turn it out the temperature goes insanely high; I have a few videos I'd be able to link here:

1. https://www.youtube.com/watch?v=BEQncdfmlSY
2. https://www.youtube.com/watch?v=l8qhVICDEb0&t=10s

Telling from the video, I have very little applications on and all running instances are currently off, I asked my friend's and it is completely abnormal for my CPU to be this heated in the Desktop menu, I have contacted Acer Support Technical Hong Kong in which they sent an Engineer over to apply Thermal Paste to my Computer but that didn't work at all - Apparently they'd have to purchase a new Heatsink for in which they did Friday 9th November, currently it is 15th December and there was no word from the Factory, Hong Kong Acer Technical replied back saying they'd chase the factory for the Heatsink part but it there couldn't be any assurances or promises of a complete delivery before the time Christmas Holiday's end.

The Computer information
Predator Orion 5000 (PO5-610) purchased Broadway Tuen Mun Hong Kong
CPU is 8th GEN Core i7 8700K
HDD a 2TB Hard Drive 256GB Solid State Drive
16GB DDR4 RAM
VGA is Nvidia Graphics GTA1070 8GB

What'd I like to do is, what is the Heatsink model so I could purchase one myself if the assurance is not available...
Is there any type of support a Staff member could give me here?

Sincerely,
Shan


Answers

  • This is the correct sink and fan for your model, see:

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