My Predator Helios 300 IS still Overheating!!

aGoodUsername
aGoodUsername Member Posts: 14

Tinkerer

edited November 2023 in 2018 Archives
So its been over a month and Acer hasn't resolve my problem yet, they have applied thermal paste so many and today they have applied Artic Silver thermal paste compound saying that this will definitely solve the problem but it hasn't. The MAX CPU temp is 98C while the GPU temp has improved from 75C to 70C. I am seriously tried and frustrated not only that but one of their "engineers" had defected the CPU fan and since they have replaced it but the CPU fan RPM is not as it was before, it rarely hit 6000 and mostly stays 5882 on MAX. I know undervolting works but the temp should be 89C MAX without undervolting RIGHT?!
Seriously I need Help!

Answers

  • Axiond
    Axiond Member Posts: 19 Troubleshooter
    It's better you replace the thermal paste yourself, probably it wasn't applied correctly. I used Thermal Grizzly Kryonaut, also replaced the thermal pads.
    So far, the temp is around 40c-50c on normal usage
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    edited December 2018
    I know undervolting works but the temp should be 89C MAX without undervolting RIGHT?!
    I wouldn't say that. Without undervolting my laptop was at 93-94 max for CPU. With undervolting (no repasting) it came down to about 75 max.

    If you wanted to try the under volting CPU and GPU, follow the links in my signature.
    Karma...
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    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    If GPU isn't surpassing 70 C then you have good paste application and the issue lies with background services & processes.

    Like any gaming laptop with hardware this powerful, optimization is required to gain the full benefits from your rig.
    - Hotel Hero
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    I second what @sri369 says and suggest undervolting. It is a common practice on any gaming PC/laptop
    - Hotel Hero
  • aGoodUsername
    aGoodUsername Member Posts: 14

    Tinkerer

    Red-Sand said:
    If GPU isn't surpassing 70 C then you have good paste application and the issue lies with background services & processes.

    Like any gaming laptop with hardware this powerful, optimization is required to gain the full benefits from your rig.
    can you guide me, for optimizing the Laptop. I am using your undervolting method.
    Red-Sand said:
    I second what @sri369 says and suggest undervolting. It is a common practice on any gaming PC/laptop
    I know @sri369 is right  but today it skyrocketed to 99C just when I opened the game, and the avg temp was 96-98C, they have change thermal paste 4-5 times and they have not change thermal pads once, does this affect?

    Or should I just reset the PC because sometimes it freezes for a sec or two, not talking in game.
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    can you guide me, for optimizing the Laptop. I am using your undervolting method.
    Did you optimize windows too?
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
  • aGoodUsername
    aGoodUsername Member Posts: 14

    Tinkerer

    sri369 said:
    can you guide me, for optimizing the Laptop. I am using your undervolting method.
    Did you optimize windows too?
    NO I have not, is there a guide?
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2018
    sri369 said:
    can you guide me, for optimizing the Laptop. I am using your undervolting method.
    Did you optimize windows too?
    NO I have not, is there a guide?
    As it was said above i applied kryonaut on mine and never had any issues since u said they applied artic silver just wondering if it was AS5 that paste is long gone now its useless these days (with the temps the new 7th/8th gen cpu's go) it was the best 4 or 5 years ago but now not even for free :p if u have a good paste/undervolt it and optimize windows (get rid of all the running in background useless rubbish) you will be fine you can follow @Red-Sand youtube channel (Hotel Hero) he has the videos there we also have a fb group for the helios https://www.facebook.com/groups/1969145569968592



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru
    Hi aGoodUsername,

    I'm sorry that you're having issues with your Helios 300.  

    Can you please send me a PM with the S/N of your unit and the name of the Service Center that repaired the unit? 

     

    Thanks,

    Acer-Manny

  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Apply these techniques to all the programs you've installed yourself.

    https://youtu.be/XTPMwQKlfPE
    - Hotel Hero