Suddenly Laptop Off while Using and Headphones jack is unable to respond

Sridharan
Sridharan Member Posts: 2 New User
edited November 2023 in 2018 Archives
I have ACER NITRO5 Laptop.
1. I am facing some power issues for a week its good while plugin the charger but it suddenly OFF  when some little movements of me... while working
I have called your customer executive today and they guided me to reset the battery and use ... after resetting the battery i have charged it to 100% still im facing the same issue
 
2. For a week iam facing the Headphone problem : i.e  I'm  hearing only in the speakers not in the earphones after plugged in. ( 3 kinds of earphones checked)  i have checked everything and also installed/ updated the Audio drivers which is available in Acer website. ( Earphones worked correctly on the other laptops)
please do the needful 
Very disturbing to work...

Best Answer

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado
    Answer ✓
    Hi @Sridharan ,

    It looks like hardware issue on the unit. you need to check with local tech for a service. Is the unit under the warranty? if so contact acer and send it for a repair. 

    Accept if its Helpful.   B)

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado
    Answer ✓
    Hi @Sridharan ,

    It looks like hardware issue on the unit. you need to check with local tech for a service. Is the unit under the warranty? if so contact acer and send it for a repair. 

    Accept if its Helpful.   B)
  • Sridharan
    Sridharan Member Posts: 2 New User
    thank you Christy for your comment,
    yes, it is under Warranty ill contact acer. and ged rid of this problem