Predator Helios 300 crashing after Windows Updates (possibly due to background tasks?)

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Krok47
Krok47 Member Posts: 9

Tinkerer

edited November 2023 in 2018 Archives
My Predator Helios 300 keeps crashing while playing games. The crashing is apparently random. I've ruled out temperature, undervolting, etc. I'm starting to suspect its due to tasks being performed in the background. I've started manually going through the background tasks before I play but have had no luck. Does anyone have any suggestions? This has been happening since I first got the laptop back in September is getting really annoying. This was supposed to be a decent gaming laptop but it seems that was incorrect and I might have wasted a decent chunk of change.

Answers

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2018
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    First of all let everyone know you specs/model have u checked windows virtual memory i used to have crashes due to only having 8gb memory (not enough for anything these days minimum 16) i got 32gb and increased virtual memory to 10gb never had any issues again


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Krok47
    Krok47 Member Posts: 9

    Tinkerer

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    Increasing virtual memory did not help. I have a Predator PH315-51, Intel i7-8750H CUP @ 2.20GHz, 16 GB RAM, 64-bit, Nvidia GTX1060
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
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    Krok47 said:
    Increasing virtual memory did not help. I have a Predator PH315-51, Intel i7-8750H CUP @ 2.20GHz, 16 GB RAM, 64-bit, Nvidia GTX1060
    Also check your temps might be crashing due to high temps


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Krok47
    Krok47 Member Posts: 9

    Tinkerer

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    I average around 80 degrees when playing but I've crashed at 45 degrees up to 90 degrees and everywhere in between.
  • poochi41
    poochi41 Member Posts: 1 New User
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    I've also had the same issue with this new windows update 1809. It will throw all kinds of BSOD errors such as PFN_LIST_CORRUPT and SYSTEM_SERVICE_EXCEPTION. I have done memtest for hours to test my RAM and it does not throw any errors. I suspect the windows update is unstable and wrecking havoc all over the OS.

    Krok47 said:
    My Predator Helios 300 keeps crashing while playing games. The crashing is apparently random. I've ruled out temperature, undervolting, etc. I'm starting to suspect its due to tasks being performed in the background. I've started manually going through the background tasks before I play but have had no luck. Does anyone have any suggestions? This has been happening since I first got the laptop back in September is getting really annoying. This was supposed to be a decent gaming laptop but it seems that was incorrect and I might have wasted a decent chunk of change.

  • Krok47
    Krok47 Member Posts: 9

    Tinkerer

    Options
    I bought this computer back in September, and it's been crashing ever since then no matter what version of Windows is running.