I have a S7 391. On windows 8.1. The laptop has stopped working on battery. The original battery was stuck at "87%, plugged in, not charging". It work fine on power, but the moment it's removed it dies. I got a new battery which I have installed, but this one says "0%, plugged in, charging" but never actually charges.
I have tried all the tricks online I have found.
Pressing the power reset 4sec, leaving off for 5 mins.
Removing the battery node from the devices list, then adding back as new hardware.
When I remove the device and add back, the battery charging animation in the tool bar works for about a minute, then it stops the the battery empty icon. Even though it says "plugged in, charging", there is no charging animation. unless i remove the device and add it back.
I am at a loss, I thought a new battery would sort it...