I installed the latest update (300-350Mb) a couple of days ago, and after it was completed I cannot access my mobile data network. Wifi is fine, calling and texting is fine, but no mobile data. No issues with network or hardware. Settings > Data Usage > Cellular, the Cellular data is switched on. Settings > More > Cellular Networks, Mobile Data is on. Preferred Network Type hasn't changed - it is still 2G/3G/LTE. All settings appear correct, but the phone won't access the mobile data network. Is there something I am missing?
Thanks for any help.
FAQ & Answers
First, check that mobile data is turned on and you have a data connection.
If you don't see a signal data indicator, you may be in an area without coverage. If you can, move to a different area (for example, go outside) and check your signal again.
Note: If this happens a lot, contact your mobile service provider.
Next, turn airplane mode on and off.
If you still have problems after you complete these steps, contact your mobile service provider.
Rudy21. Mobile Data and Cellular Data are turned on. When Wifi is active I have a signal data indicator, but as soon as I turn Wifi off it goes away. Turning airplane mode off and on didn't do anything.
There is NO ISSUE with the mobile service - I took the SIM card out of the phone and put it into my Samsung Galaxy and it connected to mobile data immediately (Wifi was disabled). Then I put the card back in the Acer and restarted and everything is the same.
Settings all appear to be exactly as they should be, but there is no access to mobile data. When I Google it says Mobile data is turned off, but it is not. But it is clearly some issue with the phone, not the Mobile network, and it only happened immediately after installing the new update.