Examples: Monday, today, last week, Mar 26, 3/26/04

BSOD Watchdog and critical process died error

ZechieZechie Posts: 3Member New User
Just got a new Helios 300 (less than a week old) and on it's first day until today, I'm getting BSOD. I have updated Windows as well as them drivers but still get that error. Sometimes when plugged in and sometimes when on battery. After the BSOD, my laptop will restart and say "No Bootable device". I would have to turn it off and back on for it to boot.

I have tried resetting Windows and all but still the same issue persists. Is there anyone else who have encountered this issue and found a permanent fix? Needing help.

Thanks in advance!

Helios 300 PH315-51
i7 8th Gen
16 GB Ram
256GB NVMe SSD

FAQ & Answers

  • xapimxapim Posts: 963Member Seasoned Specialist
    edited December 2018
    Zechie said:
    Just got a new Helios 300 (less than a week old) and on it's first day until today, I'm getting BSOD. I have updated Windows as well as them drivers but still get that error. Sometimes when plugged in and sometimes when on battery. After the BSOD, my laptop will restart and say "No Bootable device". I would have to turn it off and back on for it to boot.

    I have tried resetting Windows and all but still the same issue persists. Is there anyone else who have encountered this issue and found a permanent fix? Needing help.

    Thanks in advance!

    Helios 300 PH315-51
    i7 8th Gen
    16 GB Ram
    256GB NVMe SSD
    Check the exact error that is giving you in the bsod with with bluescreenview (https://www.nirsoft.net/utils/blue_screen_view.html) and go from there might be a driver might be memory or might be hardware depending on the error



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join/follow the H300 fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ZechieZechie Posts: 3Member New User
    Thanks for the tip. I'll be trying that out and will update when available.
  • ZechieZechie Posts: 3Member New User
    For some reason, there's no dump file being created even after going through the process of having the system create a dump file after BSOD.
    *****, this is making it really hard.

    I can't see anything in BlueScreenViewer as no dump file is being created.
Sign In or Register to comment.

Who's Online209

Acer-Manny
Acer-Manny
AChaves
AChaves
Aneiryn
Aneiryn
busybsonya
busybsonya
egydiocoelho
egydiocoelho
Hariku
Hariku
Jack22
Jack22
kimkarlo
kimkarlo
LegendaryAlex4
LegendaryAlex4
MaClane
MaClane
MechDragon
MechDragon
Panchojulio
Panchojulio
Saliwarrior
Saliwarrior
ven98
ven98
+195 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Acer Community is now available in French! We are delighted to announce the addition of French to the list of supported languages in order to reach more users and expand on our mission to break the barriers between people and technology. You can access the French community from the drop down language menu located next to your username on the top right corner.


Participez aux discussions !

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.