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BSOD Watchdog and critical process died error

ZechieZechie Posts: 3Member New User
Just got a new Helios 300 (less than a week old) and on it's first day until today, I'm getting BSOD. I have updated Windows as well as them drivers but still get that error. Sometimes when plugged in and sometimes when on battery. After the BSOD, my laptop will restart and say "No Bootable device". I would have to turn it off and back on for it to boot.

I have tried resetting Windows and all but still the same issue persists. Is there anyone else who have encountered this issue and found a permanent fix? Needing help.

Thanks in advance!

Helios 300 PH315-51
i7 8th Gen
16 GB Ram
256GB NVMe SSD

FAQ & Answers

  • xapimxapim Posts: 361Member Seasoned Practitioner
    edited December 7
    Zechie said:
    Just got a new Helios 300 (less than a week old) and on it's first day until today, I'm getting BSOD. I have updated Windows as well as them drivers but still get that error. Sometimes when plugged in and sometimes when on battery. After the BSOD, my laptop will restart and say "No Bootable device". I would have to turn it off and back on for it to boot.

    I have tried resetting Windows and all but still the same issue persists. Is there anyone else who have encountered this issue and found a permanent fix? Needing help.

    Thanks in advance!

    Helios 300 PH315-51
    i7 8th Gen
    16 GB Ram
    256GB NVMe SSD
    Check the exact error that is giving you in the bsod with with bluescreenview (https://www.nirsoft.net/utils/blue_screen_view.html) and go from there might be a driver might be memory or might be hardware depending on the error



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee.



  • ZechieZechie Posts: 3Member New User
    Thanks for the tip. I'll be trying that out and will update when available.
  • ZechieZechie Posts: 3Member New User
    For some reason, there's no dump file being created even after going through the process of having the system create a dump file after BSOD.
    Crap, this is making it really hard.

    I can't see anything in BlueScreenViewer as no dump file is being created.
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