no sound on chromebook spin 15 CP315-1H

SailorShay
SailorShay Member Posts: 2 New User
edited November 2023 in 2019 Archives
I've had my new Acer Chromebook Spin 15 CP315-1H for about 2 weeks and all of a sudden the sound doesn't work! I had a Zoom meeting in which it worked fine. A while later I tried to watch a news video and no sound. Tried YouTube and Spotify and also no sound. Yes, the volume slider is up. Suggestions much appreciated!

Answers

  • billsey
    billsey ACE Posts: 31,700 Trailblazer
    Any chance it's confused enough to be trying to send to headphones or an external speaker instead of the built-ins?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • tamisteck
    tamisteck Member Posts: 1 New User
    I have the same issue. Did you resolve yours yet? Mine is not connected to any other speaker or headphone, and works only with headphones. 
  • melanchete
    melanchete Member Posts: 1 New User
    I have the same issue, but it happens only after you wake the Chromebook from sleep. Spin15  Version 71.0.3578.127 (Official Build) (64-bit)