image

cant register my predator- The product is already registered. Please check the Serial Number

seeroseero Member Posts: 2 New User
just bought this "new" acer predator helios 300 from newegg for black friday, now when i tried to register the product on the acer site i get this message in red letters 

The product is already registered. Please check the Serial Number
 
Has this product already been registered to someone else? if yes, what do i do now?

FAQ & Answers

  • Hi,
    You could contact Acer Support centre in USA and explain to them over the phone, they will be able to resolve the issue.
    https://www.acer.com/ac/en/US/content/service-contact
  • Acer-Manny_RetiredAcer-Manny_Retired Newbie Posts: 4,453 Guru

    Hello seero,

     

    I'm sorry to hear you're having issues registering your product.  If you're still experiencing this issues can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny


  • xapimxapim ACE Posts: 7,191 Pathfinder
    edited December 2018
    seero said:
    just bought this "new" acer predator helios 300 from newegg for black friday, now when i tried to register the product on the acer site i get this message in red letters 

    The product is already registered. Please check the Serial Number
     
    Has this product already been registered to someone else? if yes, what do i do now?
    I am aware that some resellers register the laptops before they ship them as they provide their own warranty so if any issue arises it would go only through them firstly but to me if i'm the owner i should have it register myself in my own account not someone else that would really make me mad :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • elanovxelanovx Member Posts: 2 New User
    Yes that's the issue with some provider giving seasonal offers they want to tag the buyer by registering the product as their own which i see as selfish and unethical practice.
  • DonalDonal Member Posts: 1 New User
    I have the same issue with registration. Acer-Manny can I pm you with the details?
  • Acer-Manny_RetiredAcer-Manny_Retired Newbie Posts: 4,453 Guru
    Donal,

    Please do and i will follow up with it.

    Thanks,
    Acer-Manny 
  • Jhawk12Jhawk12 Member Posts: 1 New User
    Just bought this Acer Aspire 1315 53G last 06 November 2019. When I tried to register this product on Acer Site, The Serial Number is already registered. 
  • kondżiskondżis Member Posts: 2 New User
    I have the same problem, how to fix it? 

  • xapimxapim ACE Posts: 7,191 Pathfinder
    edited December 2021
    kondżis contact acer support from your own country


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Jaracos525Jaracos525 Member Posts: 1 New User
    I just bought this Nitro5 17 and it says it was register when activated. warranty shows april 2022 I bought this aug1st. I first turned it on aug 2nd 2022. I bought this from Amazon so not sure whats up. The description did not say it was refurbished so I'm kinda upset about that.
  • xapimxapim ACE Posts: 7,191 Pathfinder
    edited August 7
    Jaracos525 most probably either a refurbished unit sold as new or it was kept in shelf time for all the warranty period (the manufacturer warranty starts to count right after the products hit shops/seller's shelf and its only 1 year warranty for all products now) i would contact the seller and find out whats going on as if they arent able to provide warranty ask for a refund or another unit still under warranty amazon sellers are sneaky same as ebay so better to always watch out at least on ebay we can see if the account its old or new/feedback etc im afraid no one here can help you with this particular issue you need to get it sorted with whoever you got it from good luck :) 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Sign In or Register to comment.

Who's Online1K

Acer-Edwige
Acer-Edwige
Acer-Monica
Acer-Monica
AireenMadia_09
AireenMadia_09
Aziz1953
Aziz1953
GotBanned
GotBanned
Okky_tan
Okky_tan
SamFang
SamFang
sm_nitrov5
sm_nitrov5
sorenkair
sorenkair
StevenGen
StevenGen
welb
welb
Zamokuhle
Zamokuhle
+1K Guests

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer


Drivers &
Manuals

Acer
Answers