Bought this through Amazon in April. Ever since I've had it the eyetracker does not work properly. It SOMETIMES starts, logs in with Windows Hello then turns off and shows as not connected in task bar. Either that or it says couldn't start the camera. I am running Windows 10 Pro with all updates as of 28/11/2018.
I have submitted support request to Amazon and Acer with no meaningful response. Last time I was told a Win 10 update had broken the Tobii Eytracker and a new driver release would fix it. I downloaded a new driver today when prompted by the Tobii notification in my taskbar and now the eyetracker never works. All drivers show as installed and I've uninstalled and reinstalled on a number of occasions. I have even spent £35 on a new high quality USB cable in case that was the issue. This is unacceptable in a £500 monitor and I'm now feeling let down. I have been patient and waited for updated software as advised but still it does not work. This is one of the reasons I picked this monitor (the other being G-Sync support). Also the monitor has started to flicker intermittently flickering to a light colour then back to normal again. I have it connected to a GTX 1070 with a quality DisplayPort cable. This is the first Acer monitor I have purchased and feel let down by the quality and the poor support. Please help.