Who pays for shipping for repair under warranty?

KEOH
KEOH Member Posts: 2 New User
edited August 2023 in 2018 Archives
Acer told me that I have to pay for shipping for the my laptop repair under warranty even if it is initial failure.
Is it true even if it is initial failure?
Does anyone have same experiences?

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    KEOH said:
    Acer told me that I have to pay for shipping for the my laptop repair under warranty even if it is initial failure.
    Is it true even if it is initial failure?
    Does anyone have same experiences?
    Based on the warranty guidelines in the acer website it states that the warranty covers one way shipping. Also, it mentions that you could either carry in or ship the device.
    Click on 'Yes' to accept my comment as answer