My son has forgotten the password on his Acer tablet. I can't seem to get to the factory wipe page

morencys
morencys Member Posts: 1 New User
edited March 4 in 2018 Archives
My son has forgotten the password on his Acer tablet.

Answers

  • billsey
    billsey ACE Posts: 31,719 Trailblazer
    He can reset his password on his Google home page.
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  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    morencys said:
    My son has forgotten the password on his Acer tablet.
    What is the android version on this tablet. Because you can reset the password from login screen until certain versions in android ( until kit kat 4.2.2 ) and anything higher than 5.0.1 lollipop you cannot reset the password from login screen. However, it would give you hints on recovering password. 

    If the device does not accept the changed password this could be issue with TPM chip on the tablet. and to fix this you would have to re-install the OS by downloading OS copy from acer website.
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