Aspire E1-571G does not boot up, has black screen

Jozsi

Hi,

I have an Aspire E1-571G that does not boot up, has a black screen since last week.

Before that it had shown warnings, that the battery needs replacement due to its low capacity. After the boot failure and black screen I have replaced a new battery, but there was no change, the laptop is still unusable, no boot up, black screen.

The details:

1. After the first boot failure, black screen, I have tried hundred times to power on the laptop, but it was only once successful. That time it was operating as before. Since then I was not able to power on the laptop again.

2. Pressing the power button the power indicator LED switched on, the battery indicator LED was continuously off, the HDD indicator LED was blinking.

3. After resetting the CMOS memory (JCMOS1) the battery indicator was already blinking amber, showing the problem with the battery. The power indicator was on, the HDD indicator was blinking. No other changes, the boot failed and the screen remained black.

4. After swapping to the new battery the battery indicator LED already indicates the ‘Charging’ and ‘Fully charged’ states as it should do. But no other changes, the power LED is on, the HDD LED blinking, the boot fails and the screen remains black.

5. Since I do not see anything on the black screen, I cannot decide where the failure is, in which part of the boot process the machine stops and freezes. I have tried:

• F2 (open BIOS setup),
• Fn + F5 (Int/Ext Display toggle),
• Fn + F12 (SCR LK), reset again and again CMOS memory,
• pressed power button for 60 sec. after removing battery and power cord,
• checked CMOSD battery: 3.1 V,
• cleaned RAM module,
• totally cleaned up internally the laptop,

but without any success.

6. It does not help, if I remove the HDD, the difference is that the HDD indicator is off, does not blink at all.

The hardware:

   ACER Aspire E1-571G

   Part Number: NX.M7CEU.007

   OS: Windows 8, 64 bit

   MFG Date: 2013/07/06

 

Could you help me, what the root cause of the problem is?

wis

What do you see on the television display when it's connected to the laptop with both powered up?
If the TV image is normal, the laptop screen has failed or its connection is loose.
If the TV screen is black as well, try another RAM stick(s).  If this does not resolve problem, RAM slot(s) defective or motherboard problem.

Commodore_1995#

What is ther version bios installed?

Jozsi

wis Unfortunately the external monitor is black too. I do not have a spare RAM stick, but in the next days I try to get one for the test.

egydiocoelho I am not able to check the BIOS version because the laptop is unusable. From the MFG date (2013/07/06) I think it should be below 2.17, because this version has the date 2013/10/18.

Commodore_1995#

I have a model that has the same motherboard as the e1-571! This week I had a problem similar to yours, in which the notebook called but did not display video! What I did to solve the problem, was to disconnect all the hardwares (hd, cd-room, ram, wifi network card, monitor, keyboard, battery and mouse). Then I unplugged the rtc (cmos) battery and pressed the power button for exactly thirty seconds and then I connected all the hardware again and resubmitted the image on the monitor! Try this too

Jozsi

egydiocoelho I have tied your tip, but after that only about the 20. power on was successful. After that only one successful start no more success, only black screen again.

I could read out the BIOS version, it is V2.15. The main board is: LA-7912P, Rev: 2.0

Commodore_1995#

Do you even see the Acer logo? If so, does the black screen occur when the notebook goes into windows? If the screen goes black when trying to get into windows, it is possible that fast startup is causing these problems! When you notice that the notebook has entered the windows, press the shift key and then press the button and let the notebook power off normally with the shift key pressed to disable fast start up!

Jozsi

No, I do not see anything. The screen is black from the beginning, when I press the power button.

Commodore_1995#

Have you tried replacing ram with another? Problems with ram generate similar problems!

Jozsi

Today I could test it with another RAM, no change at all.

Commodore_1995#

Now I would test with another processor! Remember that this problem may also be related to the onboard video card! In your notebook, there are two video cards: one integrated in the processor (intel) and another (nvidia) integrated motherboard!

Jozsi

It is not easy to get another processor for the test, but I try it somehow.

Commodore_1995#

So it may be some on the motherboard graphics chip or a corrupted bios! Did you try to update the bios before presenting the problem?

Jozsi

No, I have not updated the BIOS, I thought it should be the last one I try to do.

Could you give mi a link, where I can find a good, detailed description of how to update the BIOS?

A have checked the available BIOS packages to this laptop at ACER, do you know what exactly mean the ‘Not for Upgrades’ remark in the descriptions?

Commodore_1995#

Formerly Acer used to release bios versions of the same model with uefi and other versions without uefi mode!

The models that end with "g" came with the dedicated nvidia video card and with windows 8 installed. These "g" ending models also came with uefi instead of conventional bios.

The models that did not end with "g", did not come with the dedicated nvidia video card and came with windows 7 installed and so came with the bios, without the uefi mode, installed on the motherboard!

When Acer describes something like "Not for upgrades," it means that users of the e1-571 notebook, without the "g" at the end, can not upgrade from bios mode (version 1.xx) directly to uefi mode (version 2 .xx)

About your question, I do not recommend that you try to update the bios as it might turn your notebook into a brick! I still think I should test with another processor to check if the image appears again!

O_Beydag

Not jumping the gun or anything but my info may be of use to somebody. I also was experiencing my Acer Aspire becoming unresponsive for reasons I didn't know. after running scans and downloading latest drives and updates, the issue persisted. I then went into settings for sleep, hibernation, power plans etc. and made some changes. So far my notebook has not frozen since the new settings changes were made. Hope this helps someone.

Jozsi

Hi All,

The problem is solved by updating BIOS from v2.15 to v2.21. Nothing else was done.

Thanks all for the information, remarks, advices and the time responding to my problem.

Commodore_1995#

@Jozsi It would be important for you to explain how you updated the bios, and the image was not showing up!

Jozsi

Finishing my part in the investigation of the root cause, I went to a computer shop where all, from the main board removable part was checked again. They could not find any error in the different units, so decided to upgrade the BIOS. Due to some reason the software driven solution was not successful, therefore the BIOS chip was removed from the main board, the image was burnt into it directly using an EPROM burner. After that they soldered the chip back onto the main board, and the power on after that was already successful.

Honey2016

Hi i bought an aspire e1 570 from a cash converters & its got someone elses name as main user plus i dont know their password. I bought this about 3 yr ago but never bothered trying to use the computer till this weekend. 
How would i go about being able to use this old laptop on the net to do my uni course, does anyone know how to help me please? I was wondering if i bought a windows 10 cd & reformat it completely would give me a useable laptop or not?.
Ive already paid a computer shop soon after i bought it to check it out & delete any password if it had one & i expected to be able to open maps & other apps but i couldnt seem to do that today when i tried using my phone as a wifi connection to log onto internet. It just said it couldnt log on as there was no connection! . The computer shop i went to ages ago charged me so mayb this next time i will go to a different computer shop &/or buy a windows disc - as im not sure if a cd even came with this laptop. Iv left it a bit too long to recall if i had a disc with it! Well i am 62yr of age so cant recall everything! 
Thankyou in advance x

Asterisk

Honey2016: " I was wondering if i bought a windows 10 cd & reformat it completely would give me a useable laptop or not?. "
That would work and make the laptop useable. You could also go to Microsoft's website, download the Windows10 Media Creation Tool to help you make a USB Flashdrive/DVD so you don't need to buy the DVD