acer predator triton 700 PT715-51-72BR touchpad not working

01000111
01000111 Member Posts: 2 New User
edited November 2023 in 2018 Archives
I've been owning my laptop for almost a year and it starts to get a bit dusty. after a while opening my laptop and cleaning the insides carefully, and screwing everything back on I realized everything is working perfectly except for my glass touchpad. I tried rebooting to bios but there is no touchpad setting. I also tried doing Fn+F7 to try again but still, nothing changed. I tried to see the device manager and see what is wrong and I see my I2C HID device not working (code 10)


I already tried cleaning it again thoroughly and try to uninstall the driver for it to automatically reinstall again. well after all those efforts, the touchpad still did not work. was that really the problem? or should I try something else?

Answers

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited November 2018
    Remembering that updating bios is dangerous, but I think it will solve your problem!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • 01000111
    01000111 Member Posts: 2 New User
    tried that just now and it's still not working. is there any other way?
  • OK! Enter the bios and click on load setup defaults to restore the bios to factory defaults and then press f10 to save when exiting! If that does not solve, copy the idhardware of the mouse here in the community to look for the driver in google:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)